F&B Captain: Guest Experience Leader

605 Marina Bay Sands Pte Ltd; Singapore; On-site; SGD 48,000 - 72,000; Full time

Job summary

Marina Bay Sands is seeking a supervisory hospitality professional to deliver exceptional guest service and oversee service standards across the restaurant floor in Singapore.

You will escort guests, manage reservations, and support the team to ensure smooth operations while maintaining a positive guest experience. The role requires a supervisory mindset, leadership training, and flexibility to work mornings, afternoons, and public holidays.

Qualifications

• Diploma/Degree in hospitality or related field preferred.
• Minimum 1 year of supervisory level experience.
• Food Safety and leadership training program preferred.
• Willingness to work varied shifts, including mornings, afternoons and public holidays.

Responsibilities

• Escort guests to their seats providing friendly, excellent service.
• Assist staff with preparation, table setup and handling of operating equipment.
• Maintain a pleasing and helpful attitude toward each guest.
• Handle telephone messages and reservations politely and efficiently.
• Direct guests to tables and ensure even distribution across stations.
• Address guest concerns and questions.
• Supervise servers to ensure high-quality service.
• Support the Assistant Manager and department in achieving KPIs.

Skills

Leadership

Guest service

Staff supervision

Communication

Education

Diploma/Degree in hospitality

Job description

Marina Bay Sands is seeking a supervisory hospitality professional to deliver exceptional guest service and oversee service standards across the restaurant floor in Singapore.

You will escort guests, manage reservations, and support the team to ensure smooth operations while maintaining a positive guest experience. The role requires a supervisory mindset, leadership training, and flexibility to work mornings, afternoons, and public holidays.