F&B Assistant Manager - Private Club Lounge

Marina Bay Sands; Singapore; On-site; SGD 90,000 - 130,000; Full time

Job summary

Marina Bay Sands is seeking a seasoned leader to elevate guest experiences and manage VIP relationships within its luxury hospitality environment in Singapore. The role involves guiding Captains, Hosts and Service Attendants to uphold Forbes standards, while driving seamless service across premium outlets.

You will oversee daily operations, ensure strict adherence to food safety and ISO22000, and collaborate with Facilities to maintain a world-class guest environment.

Qualifications

• Certificate or Diploma in Restaurant/Hospitality Management preferred.
• Minimum 3 years of leadership experience in luxury hospitality, fine dining, executive lounges, private clubs or 5-star hotel environments.
• Proven experience leading guest-facing teams and managing VIP relationships.
• Experience with Forbes-rated luxury hospitality, executive lounges or private clubs is a plus.
• Excellent communication, interpersonal and coaching abilities.

Responsibilities

• Elevate guest experience and manage VIP relationships across guest journeys.
• Lead, coach and develop Captains, Hosts and Service Attendants to Forbes standards.
• Oversee day-to-day outlet operations and manpower deployment.
• Ensure food safety, hygiene (ISO22000) and operational standards compliance.
• Collaborate with Facilities and Engineering to maintain a world-class guest environment.

Skills

Guest engagement

VIP relationships

Service recovery

Communication

Coaching

Education

Restaurant management certification

Job description

WE TAKE YOU ABOVE BEYOND

Take your passion to the next level and work alongside other masters of their craft to build a fulfilling and rewarding career at Marina Bay Sands.

Job Responsibilities

Guest Experience & VIP Relationship Management

• Lead and elevate the guest experience through personalized and memorable service.
• Build strong relationships with repeat, VIP and premium guests.
• Partner with Casino Hosts, Butler Team and other stakeholders to ensure seamless guest journeys.
• Anticipate guest preferences and proactively address needs.
• Handle guest feedback, complaints and service recovery with professionalism and urgency.
• Ensure guest profiles and preferences are consistently updated and utilized.

Service Leadership & Team Development

• Lead, coach and develop Captains, Hosts and Service Attendants.
• Drive Forbes standards, service excellence and luxury hospitality behaviors.
• Conduct daily briefings and ongoing service coaching.
• Support scheduling of Team Members.
• Foster a collaborative and high-performing team culture.

Operational Excellence & Compliance

• Oversee day-to-day outlet operations and manpower deployment.
• Ensure compliance with food safety, hygiene (ISO22000) and operational standards.
• Monitor cash handling, inventory controls and outlet readiness.
• Partner with Facilities and Engineering to maintain a world-class guest environment.

Job Requirements

Education & Certification

• Certificate or Diploma in Restaurant Management is preferred

Experience

• Minimum 3 years of leadership experience in luxury hospitality, fine dining, executive lounges, private clubs or 5-star hotel environments.

Other Prerequisite

• Proven experience leading guest-facing teams
• Strong VIP guest engagement and service recovery skills
• Excellent communication, interpersonal and coaching abilities
• Prior Forbes-rated luxury hospitality, executive lounge or private club experience preferred.
• Ability to perform in a fast-paced, under pressure and luxury hospitality environment
• Positive attitude and willing to learn and growth in hospitality industry within premium luxury service environment.

Marina Bay Sands is committed to building a diverse, equitable and inclusive workforce, providing equal opportunities as we grow our talent base to match our growth ambitions in Singapore.Our employees are committed to adhere to and abide by all rules, regulations, policies and procedures, including the rules of conduct and business ethics of the Company.