VIP Customer Service Executive (Frontdesk) / Junior Level / 5 days work week

Dynamic Human Capital Pte Ltd; Singapore; On-site; SGD 20,000 - 27,000; Full time

Job summary

Dynamic Human Capital Pte Ltd is seeking a customer service coordinator to organize service operations and maintain strong relationships with customers and staff. The role involves assisting with GST refunds, Smart-Card applications, public announcements, and handling lost and found cases.

You will respond to customer inquiries, address complaints, and gather feedback to raise service standards. The position may involve various duties as assigned by the team.

Qualifications

• Excellent communication and customer service orientation.
• Min Diploma with basic MS Office knowledge.
• Experience in hospitality preferred.
• Good English speaking required.

Responsibilities

• Organize customer service operations to maintain good relationships with customers and staff.
• Provide GST refunds, Smart-Card applications, public announcements, lost and found cases, etc.
• Attend to customer inquiries and handle feedback/complaints effectively.
• Gather customer feedback to improve service standards.
• Perform other assigned duties.

Skills

Spoken English

Customer service

Communication skills

Hospitality experience

Education

Diploma

Tools

MS Office

Job description

Responsibilities

• Organize customer service operations to maintain good relationships with customers and staff
• Provide support with GST refunds, Smart-Card applications, public announcements, lost and found cases, etc.
• Attend to customer inquiries and handle feedback/complaints effectively
• Gather customer feedback to improve service standards
• Perform other assigned duties

Requirements

• Good Spoken English
• Min Diploma
• Interest in providing good customer service
• Basic Microsoft Office knowledge
• Experience in hospitality
• Excellent communication skills

We regret that only short-listed candidates will be contacted shortly.

EA Licence No. | 12C6253

EA Registration No. | R1105417

EA Personnel | Chia Meng Yong ( Kenny )