Customer Service Executive

CHRIS HUNTER PTE. LTD.; Singapore; On-site; SGD 36,000 - 51,000; Full time

Benefits offered by this job

AWS (13th Month Bonus)

Variable Performance Bonus

Job summary

CHRIS HUNTER PTE. LTD. in Singapore is seeking a proactive customer service supervisor to oversee daily operations at our Orchard store. You will lead frontline service, ensure high guest satisfaction, and foster positive relationships with customers and staff.

Preference is given to candidates with cabin crew or hospitality experience. You will manage service standards, handle GST refunds, and support store-wide initiatives to improve customer experience.

Qualifications

• Preference for candidates with cabin crew or hospitality/hotel industry experience.
• Experience in delivering high-quality customer service in a fast-paced environment.
• Excellent communication and teamwork skills.

Responsibilities

• Oversee and organize daily customer service operations, ensuring customer satisfaction remains the highest priority while fostering positive relationships with both customers and staff.
• Maintain and uphold established customer service standards, policies, and procedures.
• Provide frontline customer support services within the department store, including but not limited to Goods & Services Tax (GST) Refund processing, Smart-Card applications, public announcements, and handling Lost & Found cases and reports.
• Ensure all customer concerns and issues are addressed promptly, professionally, and efficiently.
• Attend to customer enquiries, feedback, and complaints, ensuring appropriate follow-up actions are taken and resolutions are delivered effectively.
• Compile and analyze customer feedback and suggestions to support continuous improvement of service standards and operational processes.
• Perform any other duties as assigned by the Company or immediate superior.

Job description

Location:Orchard
Industry:Retail
Working Hours:

• 9:30am – 6:30pm
• 12:50pm – 9:50pm

Remuneration & Benefits:

• Basic Salary
• AWS (13th Month Bonus)
• Variable Performance Bonus

Key Responsibilities:

• Oversee and organize daily customer service operations, ensuring customer satisfaction remains the highest priority while fostering positive relationships with both customers and staff.
• Maintain and uphold established customer service standards, policies, and procedures.
• Provide frontline customer support services within the department store, including but not limited to Goods & Services Tax (GST) Refund processing, Smart-Card applications, public announcements, and handling Lost & Found cases and reports.
• Ensure all customer concerns and issues are addressed promptly, professionally, and efficiently.
• Attend to customer enquiries, feedback, and complaints, ensuring appropriate follow-up actions are taken and resolutions are delivered effectively.
• Compile and analyze customer feedback and suggestions to support continuous improvement of service standards and operational processes.
• Perform any other duties as assigned by the Company or immediate superior.

Preferred Background:
Candidates with prior experience as cabin crew or in the hospitality/hotel industry are highly encouraged to apply.