Customer Service Executive (East/5 Days)

CanWorkOne.SG Employment Pte Ltd; Singapore; On-site; SGD 36,000 - 60,000; Full time

Job summary

CanWorkOne.SG Employment Pte Ltd in Singapore is seeking a Customer Service Executive to be the main contact for customer inquiries, supporting sales administration, order processing and delivery coordination. You will build strong customer relationships and collaborate with sales, logistics and operations to ensure a seamless experience from order placement to delivery and installation.

This role emphasises organisation, communication, and proactive problem solving, using Excel and Word to

Qualifications

• Minimum GCE N-Level, O-Level or equivalent qualification.
• 1-2 years of experience in customer service, administration, sales support or operations would be an advantage.
• Well-organised and detail-oriented, with good time management and coordination skills.
• Good communication and interpersonal skills, with the ability to engage professionally with customers and internal teams.
• Proficient in Microsoft Excel and Word.

Responsibilities

• Handle incoming calls and emails, respond to customer enquiries professionally and provide timely assistance to ensure customer satisfaction.
• Prepare and process sales documents, including quotations, sales orders, purchase orders and delivery notes, ensuring accuracy and completeness.
• Provide administrative support to the Sales Team, including checking visuals and floor plans, preparing installation reports and maintaining relevant documentation.
• Coordinate order processing and work closely with the logistics team and relevant departments to ensure timely deliveries and installations.
• Assist with ad-hoc projects and operational tasks to support the smooth running of daily business activities.

Skills

Customer service

Administration

Sales support

Order processing

Education

GCE N-Level/O-Level

Tools

Microsoft Excel

Microsoft Word

Job description

Customer Service Executive

Job Summary

Are you customer-focused, organised and enjoy keeping things running smoothly? Join our team as a Customer Service Executive, where you'll be the key point of contact for customer enquiries while supporting sales administration, order processing and delivery coordination. This role offers a great opportunity to build strong customer relationships, work closely with different teams and contribute to a seamless customer experience from order placement to delivery and installation.

Key Responsibilities

• Customer Service: Handle incoming calls and emails, respond to customer enquiries professionally and provide timely assistance to ensure customer satisfaction.
• Sales Administration: Prepare and process sales documents, including quotations, sales orders, purchase orders and delivery notes, ensuring accuracy and completeness.
• Sales Team Support: Provide administrative support to the Sales Team, including checking visuals and floor plans, preparing installation reports and maintaining relevant documentation.
• Order & Delivery Coordination: Coordinate order processing and work closely with the logistics team and relevant departments to ensure timely deliveries and installations.
• General Administration: Assist with ad-hoc projects and operational tasks to support the smooth running of daily business activities.

Job Requirements

• Minimum GCE N-Level, O-Level or equivalent qualification.
• 1-2 years of experience in customer service, administration, sales support or operations would be an advantage.
• Well-organised and detail-oriented, with good time management and coordination skills.
• Good communication and interpersonal skills, with the ability to engage professionally with customers and internal teams.
• Proficient in Microsoft Excel and Word.

CanWorkOne.SG Employment Pte Ltd | EA License No. 26C3357

EA Personnel: Tan Soon Hock (Steven) | Registration No. R1109889