VIP Concierge & Facilities Coordinator

Jones Lang LaSalle Incorporated; Singapore; Presencial; SGD 30.000 - 42.000; Tempo integral

Resumo da vaga

Jones Lang LaSalle Incorporated in Singapore seeks a customer-focused facilities/concierge team member to support VIP arrivals, manage the concierge counter, answer inquiries, and log feedback. You will also arrange meeting rooms, assist with events, and generate relevant reports.

Ideal candidates have service-industry experience, flawless English, and a diploma in Business/Hospitality/Tourism/Hotel Management. On-site role with the possibility of assisting the Helpdesk as needed.

Qualificações

• Experience in the service industry.
• Able to multitask with good time management skills.
• Good relationship building skills.
• Strong written and oral communication skills.
• Fluent speaking and written English are required.
• Minimum Diploma in Business/Hospitality/Tourism/Hotel Management or equivalent.
• Prior experience with any global airlines and leading hotels preferred. Experience in concierge service an added advantage.
• Service oriented, strong sense of urgency, pleasant and approachable disposition with a sense of self achievement and a winning attitude.

Responsabilidades

• Assist with VIP’s arrival
• Manage the concierge counter and all enquiries
• Manage calls
• Log all feedback and follow through until case is satisfactorily resolved
• Handle complaints and deploy facilities team support
• Use the Visitor Management System to pre-register guests / visitors
• Book and manage meeting rooms (setup, cleanliness, AV etc.)
• Event coordination
• Generate concierge reports
• Assist and deploy Butler Services
• Assist Helpdesk as and when needed
• Ad hoc tasks that may be assigned as when needed

Conhecimentos

Customer service

Multitasking

Time management

Communication skills

Fluent English

Formação

Diploma in Business/Hospitality/Tourism/Hotel Management

Ferramentas

Microsoft Excel

Microsoft Word

Descrição da vaga

Jones Lang LaSalle Incorporated in Singapore seeks a customer-focused facilities/concierge team member to support VIP arrivals, manage the concierge counter, answer inquiries, and log feedback. You will also arrange meeting rooms, assist with events, and generate relevant reports.

Ideal candidates have service-industry experience, flawless English, and a diploma in Business/Hospitality/Tourism/Hotel Management. On-site role with the possibility of assisting the Helpdesk as needed.