Business Support, Concierge

HJA-Jones Lang LaSalle Property Consultants Pte Ltd; Singapore; Presencial; SGD 27.000 - 40.000; Tempo integral

Resumo da vaga

Jones Lang LaSalle Incorporated in Singapore is seeking a Facilities Concierge professional to support VIP arrivals, greet guests, and manage the concierge desk on site. You will handle inquiries, log feedback, and coordinate with the facilities team to resolve issues efficiently.

You will also book meeting rooms, assist with events, and generate reports while maintaining professional, courteous communication and strong English language skills.

Qualificações

• Experience in the service industry
• Able to multitask with good time management
• Strong written and oral communication skills
• Fluent spoken and written English
• Minimum Diploma in Business/Hospitality/Tourism/Hotel Management or equivalent
• Prior experience with global airlines or leading hotels preferred
• Experience in concierge service a plus

Responsabilidades

• Assist VIP arrivals and manage the concierge counter and inquiries
• Log all feedback and ensure issues are resolved
• Handle complaints and deploy facilities team support
• Use Visitor Management System to pre-register guests/visitors
• Book and manage meeting rooms including setup and AV
• Coordinate events and generate concise reports
• Support Helpdesk as needed and perform ad hoc tasks
• Document all facilities user communications and call/meeting/event reports
• Escalate issues to the manager when required
• Other reasonable tasks assigned by the manager

Conhecimentos

Pressure management

Proactive & solution oriented

Team collaboration

MS Excel & MS Word

Diplomatic & courteous

Formação

Diploma in Business/Hospitality/Tourism/Hotel Management

Ferramentas

Microsoft Excel

Microsoft Word

Descrição da vaga

JLL empowers you to shape a brighter way. Our people at JLL are shaping the future of real estate for a better world by combining world class services, advisory and technology for our clients. We are committed to hiring the best, most talented people and empowering them to thrive, grow meaningful careers and to find a place where they belong. Whether you’ve got deep experience in commercial real estate, skilled trades or technology, or you’re looking to apply your relevant experience to a new industry, join our team as we help shape a brighter way forward.

Work Dynamics - Integrated Facilities Management Accountabilities Operations

• Assist with VIP's arrival
• Manage the concierge counter and all enquires
• Manage calls
• Log all feedback and follow through until case is satisfactorily resolved
• Handle complaints and deploy facilities team support
• Use the Visitor Management System to pre-register guests / visitors
• Book and manage meeting rooms (setup, cleanliness, AV etc.)
• Event coordination
• Generate concierge reports
• Assist and deploy Butler Services
• Assist Helpdesk as and when needed
• Ad hoc tasks that may be assigned as when needed
• Reporting Responsible for documenting all Facilities user communication (Complains, Feedback. Etc.)
• Responsible for Call Log reports
• Responsible for Meeting Room reports
• Responsible for Event Reports
• Ensure escalated issues are reported to manager immediately
• Other reports and activities assigned by the manager

Key Result Areas/ Competencies

• Ability to work under pressure efficiently
• Proactive and solution oriented, friendly with assertive and personable nature
• Demonstrate initiative and able to work in a team-based environment with plenty of movement
• Experience in using Microsoft Excel and Word
• Decorous and Diplomatic

Qualifications & Experience

• Experience in the service industry
• Able to multitask with good time management skills
• Good relationship building skills
• Strong written and oral communication skills
• Fluent speaking and written English are required
• Minimum Diploma in Business/Hospitality/Tourism/Hotel Management or equivalent
• Prior experience with any global airlines and leading hotels preferred.
• Experience in concierge service an added advantage
• Service oriented, strong sense of urgency, pleasant and approachable disposition with a sense of self achievement and a winning attitude

Location: On-site - Singapore

Job Tags: Customer Service, Facility Management, Greet Visitors, Guest Service, Mail Distribution, Meeting Room Management, Multi-Line Phone Systems, Multitasking, Office Administration, Onboarding, Visitor Management

Jones Lang LaSalle ("JLL") is an Equal Opportunity Employer and is committed to working with and providing reasonable accommodations to individuals with disabilities.

If you need a reasonable accommodation because of a disability for any part of the employment process - including the online application and/or overall selection process - you may email us at [e-mail]. This email is only to request an accommodation. Please direct any other general recruiting inquiries to our Contact Us page.