Venue Leader: Guest Experience & Operations

yochi asia pte. ltd.; Singapore; On-site; SGD 70,000 - 100,000; Full time

Job summary

Yo-Chi Asia is seeking a Venue Leader in Singapore to create exceptional customer experiences by running a seamless venue operation. You will model service standards, coach teammates, manage inventory, and safeguard a safe working environment while driving commercial results.

You will recruit and onboard staff, lead performance management, and collaborate with the operations team on local marketing and events, including Communi-Chi.

Responsibilities

• Model ideal customer service standards and ensures every team member is committed to doing the same
• Deliver serviced-based training and coaching for Team Members and other venue leaders as required
• Manage all food inventory to maximise sales and profitability
• Drive a high level of product knowledge among the team through training
• Manage and lead all team members through the entire employment lifecycle
• Recruit and onboard new team members as required
• Record and act upon any identified hazards in the venue
• Provide feedback and ongoing coaching of the team to build on product quality, knowledge, and service skills
• Implement performance management plans with underperforming team members as required
• Work with the operations team on venue business planning, including local marketing and Communi-Chi

Job description

Yo-Chi Asia is seeking a Venue Leader in Singapore to create exceptional customer experiences by running a seamless venue operation. You will model service standards, coach teammates, manage inventory, and safeguard a safe working environment while driving commercial results.

You will recruit and onboard staff, lead performance management, and collaborate with the operations team on local marketing and events, including Communi-Chi.