Outlet Operations & Guest Experience Leader

XEVI PTE. LTD.; Singapore; On-site; SGD 42,000 - 62,000; Full time

Job summary

XEVI PTE. LTD. in Singapore is seeking an experienced Outlet Manager to lead all aspects of outlet operations and financial performance, while delivering exceptional customer service.

You will supervise the outlet team, drive sales strategies, manage reservations and ensure a clean, welcoming environment for guests. The role requires proactive leadership and a commitment to service excellence.

Join a fast-paced team and contribute to the ongoing success of our venue.

Qualifications

• Experience leading outlet teams to achieve targets.
• Proven ability to drive customer satisfaction and service quality.
• Strong operational and problem-solving skills.

Responsibilities

• Lead the outlet team to achieve sales targets.
• Oversee outlet maintenance to ensure a welcoming environment.
• Build relationships with regular guests and coordinate reservations.
• Take ownership of the outlet to ensure smooth service flow.
• Motivate self and team to deliver high-quality service.

Skills

People leadership

Sales strategy

Customer service

Operations management

Tools

POS system

Job description

XEVI PTE. LTD. in Singapore is seeking an experienced Outlet Manager to lead all aspects of outlet operations and financial performance, while delivering exceptional customer service.

You will supervise the outlet team, drive sales strategies, manage reservations and ensure a clean, welcoming environment for guests. The role requires proactive leadership and a commitment to service excellence.

Join a fast-paced team and contribute to the ongoing success of our venue.