Hospitality Leader: Elevate Guest Experience & Team Growth

CHAO YUAN PTE. LTD.; Singapore; On-site; SGD 56,000 - 89,000; Full time

Benefits offered by this job

Health insurance

PTO options

Job summary

CHAO YUAN PTE. LTD. in Singapore is seeking a warm, energetic Restaurant Customer Service Manager to be the heartbeat of our front-of-house operations. You will oversee guest relations, lead and mentor our service team, and ensure every guest leaves with an unforgettable dining experience.

You will manage seating flows, coordinate with kitchen and bar, handle reservations and private events, and uphold health and cleanliness standards while delivering a consistent, high-energy guest experience.

Qualifications

• 3-5 years in hospitality management or customer service in a fast-paced restaurant or upscale dining environment.
• Exceptional interpersonal, communication, and conflict-resolution skills.
• Familiarity with restaurant POS systems and table management software.
• Ability to work evenings, weekends, and holidays as required.
• Calm, proactive demeanor under pressure with multitasking ability.

Responsibilities

• Greet guests, manage seating flows, check in on dining experiences, and handle feedback with grace.
• Hire, train, schedule, and supervise hosts, servers, and bussers; foster a positive team culture.
• Coordinate with kitchen and bar for smooth communication and timely food delivery during peak hours.
• Oversee reservation platforms and private booking inquiries.
• Maintain health, safety, sanitation guidelines and immaculate dining room cleanliness.

Skills

Hospitality management

People skills

POS familiarity

Stamina & flexibility

Problem solving

Tools

Toast

Square

Aloha

Job description

CHAO YUAN PTE. LTD. in Singapore is seeking a warm, energetic Restaurant Customer Service Manager to be the heartbeat of our front-of-house operations. You will oversee guest relations, lead and mentor our service team, and ensure every guest leaves with an unforgettable dining experience.

You will manage seating flows, coordinate with kitchen and bar, handle reservations and private events, and uphold health and cleanliness standards while delivering a consistent, high-energy guest experience.