Restaurant Operations Lead & Guest Experience Champion

watcha matcha pte. ltd.; Singapore; On-site; SGD 50,000 - 84,000; Full time

Job summary

Watcha Matcha Pte. Ltd. in Singapore is seeking an experienced Restaurant Manager to lead daily restaurant operations, optimize service delivery and drive profitable outcomes.

You will coordinate front and back of house, train staff, monitor safety standards, analyse sales trends, manage costs and maintain an outstanding guest experience for every guest. Strong leadership, excellent communication, and a customer‑service mindset are essential to succeed in this role, which offers opportunities to

Qualifications

• Bachelor Degree in Hospitality / Retail Management.
• Proven work experience as Restaurant Manager / Hospitality Manager.
• Strong leadership skills.
• Excellent communication skills.
• Customer service oriented.
• Financial Management skills.

Responsibilities

• Maintaining market awareness and developing new and innovative processes for more efficient restaurant operations.
• Analyzing and interpreting trends to facilitate planning
• Coordinating front and back of the house operations for smooth delivery of services
• Ensure compliance with safety and sanitation regulations
• Control operations cost and identify measures to cut wastages
• Respond promptly to customer complaints, suggest solutions to resolve complaints
• Manage / maintain outlet good image
• Training / coaching of new / current staff on customer service best practices
• Organize and supervise shifts
• Managing staff training, schedules and work performance.
• Preparing reports
• Analyse and forecast sales figures to maximize profits

Skills

Leadership

Communication skills

Customer service

Financial management

Education

Bachelor Degree in Hospitality / Retail Management

Job description

Watcha Matcha Pte. Ltd. in Singapore is seeking an experienced Restaurant Manager to lead daily restaurant operations, optimize service delivery and drive profitable outcomes.

You will coordinate front and back of house, train staff, monitor safety standards, analyse sales trends, manage costs and maintain an outstanding guest experience for every guest. Strong leadership, excellent communication, and a customer‑service mindset are essential to succeed in this role, which offers opportunities to