Restaurant Operations & Guest Experience Leader

PLAYERS+ PRIVATE LIMITED; Singapore; On-site; SGD 47,000 - 78,000; Full time

Job summary

PLAYERS+ PRIVATE LIMITED is seeking an experienced restaurant operations leader in Singapore to manage day-to-day restaurant and bar activities, drive service standards, and lead the service team to deliver exceptional guest experiences. You will supervise front-of-house staff, optimize sales and manage costs while ensuring safety and compliance across the operation.

The role requires coordinating with kitchen and bar teams, training employees, handling customer feedback, and supporting

Qualifications

• Experience managing day-to-day restaurant operations.
• Strong customer-service focus and complaint resolution.
• Proven ability to lead service teams and train staff.

Responsibilities

• Oversee daily restaurant and bar operations to ensure smooth service.
• Manage front‑of‑house staff including scheduling, deployment and performance.
• Maintain high standards of customer service and handle feedback and complaints.
• Monitor sales, costs, and profitability; drive cost controls.
• Coordinate with kitchen/bar teams to ensure product quality and timely service.
• Ensure compliance with food safety, hygiene, and workplace safety procedures.

Skills

Operations management

Front-of-house

Staff supervision

Customer service

Sales optimization

Job description

PLAYERS+ PRIVATE LIMITED is seeking an experienced restaurant operations leader in Singapore to manage day-to-day restaurant and bar activities, drive service standards, and lead the service team to deliver exceptional guest experiences. You will supervise front-of-house staff, optimize sales and manage costs while ensuring safety and compliance across the operation.

The role requires coordinating with kitchen and bar teams, training employees, handling customer feedback, and supporting