User-Focused Desktop Support Specialist

PERSOL; Singapore; Presencial; SGD 42.000 - 64.000; Jornada completa

Descripción de la vacante

PERSOL is seeking an IT Helpdesk/Desktop Support professional in Singapore to provide end-user support across Windows 10 and Office 365 environments. The role involves imaging, asset inventories, and escalation to vendors when needed. Strong communication and prioritization are essential to meet customer needs and SLA expectations.

The candidate should have experience with remote support methods and a proactive approach to documenting procedures and standards in a fast-paced environment.

Formación

• Experience with Windows 10 and Office 365.
• Knowledge of Intune and Active Directory is a plus.
• Background in IT helpdesk or call center support, including remote assistance.

Responsabilidades

• Provide desktop support to users and manage end-user requests.
• Prioritize, document, and resolve incidents to meet SLA expectations.
• Perform imaging/re-imaging and asset inventories.
• Escalate to 3rd party vendors or resolver groups as needed.
• Update incident records and write/update work instructions.
• Document standards and procedures.

Conocimientos

Windows 10

Office 365

Intune

Active Directory

Remote support

Helpdesk

Communication

Prioritization

Descripción del empleo

PERSOL is seeking an IT Helpdesk/Desktop Support professional in Singapore to provide end-user support across Windows 10 and Office 365 environments. The role involves imaging, asset inventories, and escalation to vendors when needed. Strong communication and prioritization are essential to meet customer needs and SLA expectations.

The candidate should have experience with remote support methods and a proactive approach to documenting procedures and standards in a fast-paced environment.