Systems Support & Escalation Specialist

PERSOL; Singapore; On-site; SGD 39,000 - 78,000; Full time

Job summary

PERSOL is seeking an on-site IT support specialist in Singapore to provide technical assistance, manage exchanges migrations, and coordinate with Tier 2 for escalation. The role requires hands-on troubleshooting, documentation support, and strong communication via email and phone.

The candidate should be motivated, capable of leadership, and comfortable with occasional lifting and on-site work. This position offers growth in a dynamic, customer-facing environment in Singapore.

Qualifications

• Experience supporting applications on UNIX/Linux platforms and databases preferred.
• Experience in Windows Server, VM, and ITIL would be advantageous.
• Motivated individual with a challenger spirit and leadership qualities.
• Troubleshooting and customer-handling skills would be advantageous.
• Able to work on site with some physical lifting required.

Responsibilities

• Provide technical support to customers.
• Identify and escalate priority issues as per client specifications.
• Process client service requests and redirect problems to the appropriate resource.
• Provide support on documentation, including procedural documentation.
• Act as liaison between customers and Tier 2 support for escalation.
• Provide client support and technical issue resolution via email and phone.
• Perform mailbox migrations between Exchange systems, and from other vendors to Exchange.
• Perform health checks and monitor system availability and functionality.
• Provide operational support to system infrastructures.

Skills

UNIX/Linux experience

Troubleshooting

Customer handling

Leadership qualities

Job description

PERSOL is seeking an on-site IT support specialist in Singapore to provide technical assistance, manage exchanges migrations, and coordinate with Tier 2 for escalation. The role requires hands-on troubleshooting, documentation support, and strong communication via email and phone.

The candidate should be motivated, capable of leadership, and comfortable with occasional lifting and on-site work. This position offers growth in a dynamic, customer-facing environment in Singapore.