Desktop Support Specialist

PERSOL SINGAPORE PTE. LTD.; Singapore; Presencial; SGD 36.000 - 48.000; Jornada completa

Descripción de la vacante

PERSOL SINGAPORE PTE. LTD. is seeking an IT Helpdesk professional to provide desktop support to users in Singapore. You will handle end-user requests, perform imaging/re-imaging, manage assets, and ensure incidents are documented and resolved within SLA expectations.

The ideal candidate has hands-on experience with Windows 10 and Office 365, plus knowledge of Intune and Active Directory. Remote support, strong prioritization, and clear communication with teammates and managers are essential.

Formación

• Experience supporting end users via desktop helpdesk or call center.
• Ability to document and resolve incidents with SLA awareness.
• Strong communication and teamwork skills.

Responsabilidades

• Provide desktop support to users and resolve end-user requests.
• Imaging/re-imaging, asset inventories, and updating incident records.
• Escalate incidents to vendors or resolver groups when needed.
• Create/update work instructions and document standards.

Conocimientos

Windows 10

Office 365

Remote support

Prioritization

Team communication

Herramientas

Intune

Active Directory

Descripción del empleo

PERSOL SINGAPORE PTE. LTD. is seeking an IT Helpdesk professional to provide desktop support to users in Singapore. You will handle end-user requests, perform imaging/re-imaging, manage assets, and ensure incidents are documented and resolved within SLA expectations.

The ideal candidate has hands-on experience with Windows 10 and Office 365, plus knowledge of Intune and Active Directory. Remote support, strong prioritization, and clear communication with teammates and managers are essential.