URGENT! Senior IT Support (Contract) - Construction

TRUST RECRUIT PTE. LTD.; Singapore; On-site; SGD 42,000 - 60,000; Full time

Job summary

TRUST RECRUIT PTE. LTD. in Singapore is seeking a hands-on IT Support professional to handle day-to-day hardware, software, and network issues, provide user assistance, and maintain IT equipment.

You will support Active Directory tasks, printer setups, and coordinate with vendors for hardware purchases. Diploma or degree in IT and experience in Windows environments are preferred. On-site role with opportunities for growth within a collaborative IT team, ensuring reliable services across the

Qualifications

• Diploma or Degree in Information Technology, Computer Science, Information Systems, or related field.
• Experience in IT support, helpdesk, desktop support, or IT infrastructure is advantageous.
• Basic experience with Active Directory, networking, firewalls, and Windows environments.
• Experience with Sophos products would be beneficial but not mandatory.

Responsibilities

• Provide day-to-day IT support for hardware, software, network, and IT-related issues.
• Troubleshoot desktops, laptops, peripherals and other office IT equipment.
• Assist with Active Directory tasks: user accounts, password resets, access, domain membership, Group Policy basics.
• Install, configure, and maintain printers and network printers.
• Coordinate with external vendors for IT equipment purchases and service.
• Assist with onboarding/offboarding from an IT perspective and maintain documentation.

Skills

IT support

Helpdesk

Desktop support

Active Directory

Networking basics

Windows environments

Firewalls

Sophos

Education

Diploma or Degree in IT

Tools

Sophos

Windows OS

Active Directory

Job description

Responsibilities:

• Provide day-to-day technical support to employees for hardware, software, network, and general IT-related issues.
• Troubleshoot desktops, laptops, peripherals, and other office IT equipment.
• Perform basic network troubleshooting, including LAN, Wi-Fi, IP addressing, connectivity, switches, and related network issues.
• Assist with the administration and troubleshooting of Sophos Firewall .
• Manage basic Active Directory functions, including:
  • Creating and disabling user accounts
  • Password resets
  • Managing user access and permissions
  • Adding users or computers to the domain
  • Managing basic Group Policy-related requirements
• Install, configure, troubleshoot, and maintain office printers and network printers.
• Coordinate and liaise with external vendors for IT equipment purchases.
• Hardware replacement and repairs.
• Warranty and support cases.
• Quotations and procurement.
• Installation and maintenance services.
• Assist with the setup and deployment of new computers, laptops, printers, and other IT equipment.
• Maintain basic IT hardware and software inventory records.
• Assist with onboarding and offboarding of employees from an IT perspective.
• Escalate complex technical issues to senior IT staff or external vendors where necessary.
• Maintain basic documentation of IT systems, configurations, equipment, and troubleshooting procedures.
• Ensure IT equipment and systems are kept operational and properly maintained.

Requirements:

• Diploma or Degree in Information Technology, Computer Science, Information Systems, or a related field.
• Previous experience in IT support, helpdesk, desktop support, or an IT infrastructure environment would be an advantage.
• Basic experience with Active Directory, networking, firewalls, and Windows environments.
• Experience with Sophos products would be an advantage.
• Relevant IT certifications would be beneficial but are not mandatory.