Senior Operation Specialist

GMP Technologies; Singapore; On-site; SGD 60,000 - 90,000; Full time

Job summary

GMP Technologies is seeking a Senior Operation Specialist to oversee daily IT operations, maintenance of servers, networks, and applications, and to mentor junior staff. The role involves policy development, project collaboration with internal teams and external vendors, and ensuring cost-efficient operations.

You will manage budgets, support incident resolution, and drive continuous improvement through monitoring KPIs, audits, and documentation while maintaining high system availability and

Qualifications

• 3+ years of IT operations or project management in ICT.
• Strong technical troubleshooting across hardware and software.
• Experience in incident management and escalation handling.
• Excellent communication for non-technical stakeholders.
• Familiarity with ITILv4, ServiceNow, cloud platforms, and networking gear is a plus.

Responsibilities

• Oversee daily IT operations and maintenance of servers, networks, and applications.
• Mentor junior team members and provide training opportunities.
• Develop and enforce IT operation policies and standards.
• Document IT systems, configurations, and processes.
• Collaborate with internal teams and vendors for IT projects and migrations.
• Negotiate contracts and SLAs with vendors to optimize quality and cost.

Skills

Troubleshooting

Incident management

Communication

IT operations

Vendor coordination

Budget planning

Project management

Tools

ServiceNow

AWS

Azure

Cisco

SolarWinds

Job description

About the job Senior Operation Specialist

Key Responsibilities

• Manage and oversee the daily operations and maintenance of IT systems, including servers, networks, and applications, to ensure consistent high availability and reliability.
• Mentor and support junior team members by providing guidance, training, and development opportunities.
• Assist in the creation, implementation, and adherence to IT operational policies, procedures, and standards, ensuring alignment with industry best practices.
• Develop and maintain comprehensive documentation of IT systems, configurations, and processes to ensure accessibility and accuracy.
• Collaborate with internal teams and external vendors to plan and execute IT projects, including system upgrades, migrations, and deployments.
• Build and manage relationships with customers, vendors, and service providers, negotiating contracts and SLAs to optimize quality and cost-efficiency.
• Work closely with business and finance teams to oversee IT budget planning, cost control, and procurement activities.
• Act as a key escalation point for resolving advanced IT issues and incidents, providing technical support and troubleshooting expertise.
• Monitor and analyze IT operations metrics and KPIs, preparing detailed reports and presentations to drive informed decision-making.
• Share knowledge and best practices to foster the professional growth of IT operations staff and maintain a culture of continuous learning.
• Proactively monitor IT system performance and security, addressing potential risks to minimize downtime and prevent data breaches.
• Conduct periodic audits and assessments of IT infrastructure and processes, recommending and implementing improvements.
• Report daily operational updates to the team leader and actively participate in team meetings to align on goals and priorities.

Key Requirements

• Proven technical troubleshooting skills for a range of hardware and software, including routers, switches, firewalls, wireless devices, servers, PCs, mobile devices, Office applications, and PDF tools.
• Experience in incident management and the ability to handle escalated issues effectively.
• Exceptional communication skills with the ability to convey technical information clearly to non-technical stakeholders.
• Minimum of 3 years of experience in IT operations or project management within the ICT industry.
• Strong reliability and commitment to producing high-quality, consistent work.
• User-oriented mindset with a focus on delivering exceptional support and service.
• Familiarity with system administration tasks and proficiency in managing operating systems is an advantage.
• Knowledge of IT infrastructure, including networking technologies; certifications or experience with ITILv4, ServiceNow, AWS, Azure, Cisco, HP, Dell, Fortinet, Palo Alto, or SolarWinds, is a plus.
• Ability to multitask effectively in a fast-paced environment, making quick decisions and taking prompt action when required.
• Experience in supporting infrastructure technologies to ensure operational excellence.
• Proven ability to collaborate with project and operations teams, bringing a positive attitude, creativity, and technical expertise to the role.
• Experience in managing and coordinating with outsourcing vendors to meet project and operational objectives.