Senior IT Engineer (L2 IT Support)

Recruit Now Singapore Pte Ltd; Singapore; On-site; SGD 40,000 - 67,000; Full time

Benefits offered by this job

Bonus

Job summary

Recruit Now Singapore Pte Ltd is seeking a reliable Senior IT Engineer in Singapore to support day-to-day IT operations. You will provide technical support, maintain IT equipment, and assist with networking and firewall administration, Active Directory tasks, printers, and vendor coordination.

The role emphasizes hands-on IT support, network troubleshooting, and inventory management to ensure smooth office IT functions. Strong communication and ownership are essential for success.

Qualifications

• Networking fundamentals and basic network troubleshooting.
• Sophos Firewall administration and troubleshooting.
• Microsoft Active Directory management.
• Windows desktop and laptop troubleshooting.
• Printer installation, configuration and troubleshooting.
• Microsoft Office / Microsoft 365 applications.
• User account and access management.
• Responsible and dependable - ownership of tasks.
• Patient and approachable - assists users with varying levels of knowledge.

Responsibilities

• Provide day-to-day technical support to employees for hardware, software, network, and general IT-related issues
• Troubleshoot desktops, laptops, peripherals, and other office IT equipment
• Perform basic network troubleshooting, including LAN, Wi-Fi, IP addressing, connectivity, switches, and related network issues
• Assist with the administration and troubleshooting of Sophos Firewall
• Manage basic Active Directory functions, including creating and disabling user accounts, password resets, managing user access and permissions, adding users or computers to the domain, and managing basic Group Policy-related requirements
• Install, configure, troubleshoot, and maintain office printers and network printers
• Coordinate and liaise with external vendors for IT equipment purchases, hardware replacement and repairs, warranty and support cases, quotations and procurement, and installation and maintenance services
• Assist with the setup and deployment of new computers, laptops, printers, and other IT equipment
• Maintain basic IT hardware and software inventory records and assist with onboarding and offboarding of employees from an IT perspective
• Escalate complex technical issues to senior IT staff or external vendors where necessary

Skills

Networking fundamentals

Troubleshooting

Windows desktop troubleshooting

Printer troubleshooting

User support

Cybersecurity basics

Tools

Sophos Firewall

Active Directory

Windows OS

Microsoft 365

Job description

• Basic up to $6,000 + Bonus

• 5 days work week only

• Networking fundamentals, including TCP/IP, DHCP, DNS, LAN, Wi-Fi, and basic network troubleshooting

About the role

We are looking for a reliable and hands-on Senior IT Engineer to support the company's day-to-day IT operations. The role will be responsible for providing technical support to users, maintaining IT equipment and systems, assisting with networking and firewall administration, managing Active Directory-related tasks, supporting printers and other office IT equipment, and coordinating with external IT vendors when required.

Key responsibilities

• Provide day-to-day technical support to employees for hardware, software, network, and general IT-related issues

• Troubleshoot desktops, laptops, peripherals, and other office IT equipment

• Perform basic network troubleshooting, including LAN, Wi-Fi, IP addressing, connectivity, switches, and related network issues

• Assist with the administration and troubleshooting of Sophos Firewall

• Manage basic Active Directory functions, including creating and disabling user accounts, password resets, managing user access and permissions, adding users or computers to the domain, and managing basic Group Policy-related requirements

• Install, configure, troubleshoot, and maintain office printers and network printers

• Coordinate and liaise with external vendors for IT equipment purchases, hardware replacement and repairs, warranty and support cases, quotations and procurement, and installation and maintenance services

• Assist with the setup and deployment of new computers, laptops, printers, and other IT equipment

• Maintain basic IT hardware and software inventory records and assist with onboarding and offboarding of employees from an IT perspective

• Escalate complex technical issues to senior IT staff or external vendors where necessary

Requirement

• Networking fundamentals, including TCP/IP, DHCP, DNS, LAN, Wi-Fi, and basic network troubleshooting

• Sophos Firewall administration and troubleshooting

• Microsoft Active Directory

• Windows desktop and laptop troubleshooting

• Hardware troubleshooting and basic PC maintenance

• Printer installation, configuration, and troubleshooting

• Microsoft Office / Microsoft 365 applications

• User account and access management

• Responsible and dependable - takes ownership of assigned tasks and follows through until issues are resolved

• Patient and approachable - able to assist users who may have different levels of technical knowledge