TSquared Lab - Operations and Administration Intern

InternSG; Singapore; On-site; SGD 13,392 - 16,740; Full time

Job summary

A wellness services company in Singapore is seeking a Front Desk Intern to join their Client Experience & Operations Team. This internship will prepare you to deliver exceptional service and develop critical skills in both front desk operations and administrative functions. The ideal candidate is a proactive undergraduate eager to enhance their customer service abilities in a high-performance environment. You will assist with client interactions and support marketing initiatives, gaining valuable exposure to the wellness industry.

Qualifications

• Enthusiastic, proactive, and organised individuals are sought.
• Comfortable working in a fast‑paced, client‑facing environment.
• Familiarity with CRM systems is a plus.

Responsibilities

• Greet and engage clients and guests in a warm, professional manner.
• Learn and assist in daily front desk procedures.
• Support client onboarding and guide new members.

Skills

Excellent communication and interpersonal skills

Proficient in Microsoft Office / Google Workspace

Strong sense of responsibility

Education

Undergraduate pursuing studies in Business Administration, Hospitality Management, Sports Science, or Communications

Job description

Job Description

As a Front Desk Intern, you will be part of the Client Experience & Operations Team, learning first‑hand how to deliver exceptional service and operational excellence in a high‑performance wellness environment.

This internship provides exposure to both front‑of‑house operations and back‑end administrative systems, allowing interns to develop strong professional, interpersonal, and organisational skills. You will work closely with the Admin & Operations Manager and the Client Success team to ensure every client visit is smooth, personalised, and memorable.

Key Responsibilities

1. Client Experience & Front Desk Operations
   • Greet and engage clients and guests in a warm, professional manner, ensuring a welcoming environment at all times.
   • Learn and assist in daily front desk procedures, including appointment scheduling, check‑ins, and membership tracking.
   • Support client onboarding, guiding new members through consultation booking, mobile app setup (Trainerize, Mindbody), and first‑session coordination.
   • Assist in handling client feedback and queries, escalating concerns appropriately to senior team members.
2. Administrative Support
   • Learn how to maintain accurate client and booking records using internal systems such as Mindbody Online and Google Workspace.
   • Support daily operational tasks — managing inventory, preparing client reports, and assisting in billing or invoicing.
   • Help maintain studio cleanliness, safety compliance, and operational readiness before and after client sessions.
3. Marketing & Communication Assistance
   • Collaborate with the marketing team to support in‑studio campaigns, social media updates, and community engagement initiatives.
   • Assist in creating client engagement materials such as weekly highlights, welcome messages, and digital feedback forms.
   • Support data collection for client satisfaction surveys and contribute to reporting insights that improve client retention.
4. Cross‑Functional Learning
   • Participate in inter‑departmental projects across Fitness, Nutrition, and Physio, gaining exposure to the complete client lifecycle.
   • Learn how client data translates into business and service improvement insights through operational analytics.
   • Shadow trainers and client success specialists to understand how service excellence and retention metrics are managed.

Learning Outcomes

• Operational Proficiency: Understanding of front desk management systems, client service flow, and scheduling platforms.
• Customer Service Skills: Development of professional communication, empathy, and problem‑solving abilities.
• Administrative Competence: Ability to support data accuracy, reporting, and basic financial documentation.
• Team Collaboration: Experience working within a multidisciplinary health and fitness team.
• Professional Confidence: Enhanced readiness for roles in operations, client success, or hospitality management.

Candidate Profile

We are seeking enthusiastic, proactive, and organised individuals who are passionate about health, wellness, and client engagement.

Requirements

• Undergraduate pursuing studies in Business Administration, Hospitality Management, Sports Science, or Communications.
• Excellent communication and interpersonal skills.
• Strong sense of responsibility, punctuality, and team spirit.
• Comfortable working in a fast‑paced, client‑facing environment.
• Proficient in Microsoft Office / Google Workspace; familiarity with CRM systems is a plus.

Training and Mentorship

• Orientation and Shadowing: Understanding TSquared Lab’s ecosystem and service philosophy.
• Operational Workshops: Hands‑on training in booking systems, CRM tools, and client data handling.
• Mentorship Sessions: Weekly check‑ins with the Admin & Operations Manager to review progress and learning milestones.
• Cross‑Team Exposure: Opportunities to interact with fitness coaches, nutrition specialists, and physiotherapists to appreciate the integrated client model.