Administrative Assistant

2GETHER PILATES PTE. LTD.; Singapore; On-site; SGD 31,000 - 47,000; Full time

Job summary

2GETHER PILATES PTE. LTD. is seeking an Administrative Assistant to support daily studio operations, manage class bookings, welcome clients, handle enquiries and payments, and maintain records.

This role emphasizes a friendly, organized, and proactive service mindset to ensure a smooth studio experience. Ideal candidates will be comfortable with front desk tasks, basic office software, and social media communication, with a genuine interest in Pilates and wellness.

Qualifications

• Good communication and interpersonal skills.
• Friendly, approachable and service-oriented personality.
• Organized and able to manage multiple tasks.
• Basic computer skills including Microsoft Office/Google Workspace.
• Comfortable using WhatsApp and social media.

Responsibilities

• Customer Service & Front Desk: Welcome clients and provide a positive studio experience; handle enquiries via WhatsApp, phone, email, and social media; assist new clients with registration and policies; follow up with enquiries and trial/inactive clients.
• Class & Schedule Management: Manage daily bookings, cancellations, and rescheduling; maintain attendance records; coordinate class schedules with instructors; monitor capacity and waiting lists.
• Membership & Payment Administration: Process registrations, renewals, payments, and packages; track outstanding payments and expiry dates; maintain customer and transaction records; prepare simple reports.
• Studio Operations: Ensure reception and studio are clean and welcoming; monitor supplies; assist opening/closing; coordinate issues with Studio Manager.
• Marketing & Client Engagement: Post updates on social media/WhatsApp; support promotions and events; encourage reviews and referrals; maintain good client relationships.

Skills

Communication

Organized

Friendly

Detail-oriented

Proactive

Team player

Tools

Microsoft Office

Google Workspace

Job description

Job Summary

We are looking for a friendly, organized, and customer-focused Administrative Assistant to support the daily operations of our Pilates studio. The role will be responsible for managing class bookings, welcoming clients, handling enquiries and payments, maintaining customer records, and ensuring the studio runs smoothly.

Key Responsibilities

1. Customer Service & Front Desk

• Welcome clients warmly and provide a positive studio experience.
• Handle enquiries through WhatsApp, phone, email, and social media.
• Assist new clients with registration, class information, and studio policies.
• Follow up with enquiries, trial clients, and inactive clients.

2. Class & Schedule Management

• Manage daily class bookings, cancellations, and rescheduling.
• Maintain accurate attendance records.
• Coordinate with Pilates instructors on class schedules and client requirements.
• Monitor class capacity and waiting lists.

3. Membership & Payment Administration

• Process membership registrations, renewals, payments, and packages.
• Track outstanding payments and membership expiry dates.
• Maintain accurate customer and transaction records.
• Prepare simple administrative reports when required.

4. Studio Operations

• Ensure the reception area and studio are clean, organized, and welcoming.
• Monitor basic studio supplies and arrange replenishment when necessary.
• Assist with opening and closing procedures.
• Coordinate minor operational issues with the Studio Manager.

5. Marketing & Client Engagement

• Assist with posting simple updates on social media and WhatsApp.
• Support studio promotions, events, and client engagement activities.
• Encourage client reviews and referrals.
• Maintain good relationships with existing clients.

Requirements

• Good communication and interpersonal skills.
• Friendly, approachable, and service-oriented personality.
• Organized and able to manage multiple tasks.
• Basic computer skills, including Microsoft Office/Google Workspace.
• Comfortable using WhatsApp and social media.
• Previous experience in administration, customer service, fitness, wellness, or hospitality is an advantage.
• Pilates knowledge is not required, but an interest in Pilates and wellness is preferred.

Key Personal Qualities

• Warm and welcoming
• Responsible and dependable
• Detail-oriented
• Proactive and able to work independently
• Patient when handling customers
• Positive attitude and team player

Key Performance Indicators (KPIs)

• Accurate booking and attendance management
• Timely response to customer enquiries
• Membership renewal and follow-up rates
• Customer satisfaction
• Accurate payment and administrative recordsSmooth day-to-day studio operations

Ideal candidate:

Someone who enjoys interacting with people, is comfortable with administrative work, and can make clients feel welcomed, remembered, and well taken care of.