Front Desk receptionist

OJAS YOGA AND WELLNESS PTE. LTD.; Singapore; On-site; SGD 36,000 - 54,000; Full time

Job summary

OJAS YOGA AND WELLNESS PTE. LTD. is seeking a Front Desk & Client Engagement role to warmly greet clients, manage registrations, and guide them through class options.

You will support studio operations, maintain a welcoming environment, assist teachers with attendee information, and help with marketing-related content. The role requires strong communication, organization, and a customer-first attitude, with experience in hospitality or wellness environments.

Qualifications

• 1–2 years of experience in customer service, front desk, or hospitality (fitness/wellness/spa preferred).
• Friendly, empathetic, service-oriented personality with excellent communication.
• Ability to multitask and stay organized in a fast-paced studio environment.

Responsibilities

• Greet walk-in clients, handle enquiries, registrations/check-ins, and bookings.
• Guide clients on class schedules, packages and studio offerings.
• Assist in pantry, meditation area and studio visits for a positive experience.
• Collect on-premises payments and maintain records.
• Support admin tasks and bsports Mindbody setup as needed.
• Coordinate with teachers on attendee info and promotions.
• Assist with scheduling, calls, emails, and follow-ups.
• Prepare daily/weekly reports on calls, follow-ups, and conversions.

Skills

Customer service

Front desk

Communication

Organization

Booking systems

Tools

Mindbody

Google Workspace

Excel

CRM systems

Job description

Front Desk & Client Engagement

• Greet and welcome walk-in clients and handle all enquiries, registrations/Check-in’s, and bookings
• Provide guidance to clients about class schedules, packages, and studio offerings.
• Support clients in the pantry, meditation area, and during studio visits to ensure a positive experience.
• Attend for any queries, waiver form sign for classpass first time attendance
• Collect on premises payments via paynow, keep record and inform management, Remote admin who helps setup bsports client profile.
• Collect feedback pre-post class.

Studio Operations & Housekeeping

• Ensure the studio remains clean, tidy, and inviting at all times and help teachers on certain tasks
• Coordinate with cleaners for regular and deep cleaning schedules.
• Maintain pantry supplies (water, tea, juices, etc.) and ensure items are always topped up. Manage petty cash and expense records related to studio operations
• Main changing room supplies(Dry shampoo, shower , towel, tissue paper)
• Regular check up on maintenance of appliances like microwave, refrigerator, water dispenser, meditation pods, vacuum cleaners, hair dryers
• Oversee studio plants and general ambiance.
• Manage inventory of toiletries, towels, tissue paper, and other essentials; place orders when needed.
• Coordinate with vendors for apparel, wellness products, and other retail items

Marketing Support

• Capture key moments, client experiences, and studio highlights for the marketing team.
• Assist in coordinating events, workshops, and promotions.
• Support social media initiatives by gathering content and ensuring timely updates.

Admin task

• Assist with scheduling classes and workshops in the system.
• Handle calls, emails, and messages with professionalism.
• Bsports client profile, package, troubleshoot if needed

Teacher Cordination

• Provide timely information to teachers about first time attendees, trials, promotions, new workshops/program announcements
• Collect feedback from teachers about class, clients or any operational activities

Sales calls and follow up .

• Assist with membership registration and payment processing.
• Prepare daily and weekly reports on calls, follow-ups, and conversions.
• Keep communication polite, empathetic, and professional at all times.
• Re-engage inactive or old clients through campaigns or offers.
• Attend weekly review meetings to align sales goals and actions.

Qualifications & Skills

• Minimum 1–2 years of experience in customer service, front desk, or hospitality (preferably in the fitness, wellness, or spa industry).
• Friendly, empathetic, and service-oriented personality.
• Excellent communication and interpersonal skills.
• Strong organizational and multitasking abilities.
• Basic knowledge of digital tools (Google Workspace, Excel, social media).
• Experience with booking or CRM systems (e.g., bSport, Mindbody, ClassPass) is an advantage.
• Ability to work independently while being a collaborative team player.
• Interest in yoga, wellness, or holistic living is a plus!