Tech Support Assistant

The Smart Local (TSL) Media Group; Singapore; On-site; SGD 13,000 - 18,000; Full time

Job summary

The Smart Local (TSL) Media Group in Singapore is offering a Tech Support Intern role within our dynamic Tech team. You will assist with desktop, software, and network queries, gaining hands-on exposure to IT operations in a growing media company.

We value problem-solving, clear communication, and the ability to explain technical concepts to non-technical colleagues. A minimum 16-week commitment is required, and you will collaborate with HR on onboarding and contribute to IT documentation and

Qualifications

• Pursuing a diploma/degree in IT or related field.
• Familiar with Windows and Mac OS.
• Strong communication skills, both written and verbal.
• Able to explain technical information to non-technical users clearly.
• Able to work independently and in a team in a fast-paced environment.
• Able to manage multiple activities and projects simultaneously.
• Commit to a minimum of 16 weeks (4 months) internship.

Responsibilities

• Work with the team to resolve Tech support requests from employees (hardware, software or network connectivity)
• Provide 1st level desktop, network and application support
• Support and troubleshoot software and hardware equipment needs across TSL SG and its overseas counterparts
• Investigate, diagnose and resolve software and hardware issues
• Support and maintain physical security systems such as CCTV, door access etc.
• Maintain and update technical documentation
• Collaborate with HR for onboarding and exit IT-related matters
• Assist with Asset Tracking and Asset Management
• Participate in ad-hoc projects and assignments as needed

Skills

Problem-solving

Communication

Teamwork

Independent work

Multi-tasking

IT knowledge

Education

Diploma/Degree in Information Technology

Job description

About The Role

We are seeking a highly motivated Tech Support Intern to join our Tech team.

About The Role

We are seeking a highly motivated Tech Support Intern to join our Tech team.

You should be passionate about technology, have excellent problem-solving skills, and be able to communicate technical information to non-technical users effectively.

This unique opportunity will allow you to be exposed to the workings of a growing media company as well as working with an experienced team!

You must be able to commit to a minimum of 16-weeks (4 months) internship.

What You Will Do

• Work with the team to resolve Tech support requests from employees (hardware, software or network connectivity)
• Provide 1st level desktop, network and application support
• Support and troubleshoot software and hardware equipment needs across TSL SG and its overseas counterparts
• Investigate, diagnose and resolve software and hardware issues
• Support and maintain physical security systems such as CCTV, door access etc.
• Maintain and update technical documentation
• Collaborate closely with the HR team to ensure a smooth and seamless onboarding and exit process on IT related matters
• Assist with Asset Tracking and Asset Management
• Participate in ad-hoc projects and assignments as needed

The Successful Candidate Should Have

• Possess or currently studying for a Diploma/Degree in Information Technology or equivalent
• Basic knowledge of operating systems, software, and hardware, including Windows and Mac OS
• Strong analytical and problem-solving abilities, ensuring accuracy and attention to detail
• Strong verbal and written communication skills
• Able to explain technical information to non-technical users in a clear and concise manner
• Able to work independently and as a team in a fast-paced environment
• Able to manage multiple activities and projects simultaneously
• Able to commit for a minimum of 16-weeks (4 months) internship

What You Will Gain

• Opportunity to set foot into the media industry through a leading, homegrown media company
• Practical experience in Tech Support Operations
• Gain hands-on experience in diagnosing and resolving software, hardware, and network issues while providing first-level support and maintaining IT systems across multiple locations
• Potential for future employment opportunities based on performance