Studio Ops (9 Month Internship)

PILATES FITNESS (PTE. LTD.); Singapore; On-site; SGD 10,000 - 15,000; Part time

Benefits offered by this job

Free weekly Reformer class

Completion bonus

Promotion to permanent employee

Job summary

PILATES FITNESS (PTE. LTD.) is seeking an Operations Intern to help manage daily client interactions and studio workflows in Singapore. You’ll handle bookings, inquiries, and member communications, while prototyping ideas to improve service and efficiency.

The role offers hands-on autonomy, a 9-month commitment with a minimum 3 days per week, and perks like a free weekly Reformer class and a completion bonus as you drive real business impact.

Qualifications

• 1+ year administrative/customer service experience.
• Proficiency with Google Workspace and quick tech adoption.
• Flexible schedule: 9-month commitment, min 3 days/week.

Responsibilities

• Manage customer interactions across phone, email, WhatsApp and social platforms.
• Transform routine inquiries into moments that strengthen client relationships.
• Run daily studio operations (booking, facility management, housekeeping) and identify improvements.

Skills

Customer service

Administration

Problem solving

Detail oriented

Google Workspace

Education

Currently enrolled tertiary student

Tools

Google Workspace

Job description

$11/hour + Completion Bonus | FREE Weekly Reformer Class

Transform Operations Into Impact

Since 2010, Pilates Fitness has served over 16,000 clients as Singapore's only studio combining Reformer Pilates with BIXEPS Pro technology. Now we're looking for someone who sees operations not as routine tasks, but as opportunities to elevate every client touchpoint.

This isn't your typical admin role. Past interns have launched member retention programs, redesigned booking workflows, and created client communication systems still used today. Your ideas won't gather dust in a suggestion box—you'll have the autonomy and support to bring them to life.

What You'll Own

Client Experience Excellence

• Manage all customer interactions across phone, email, WhatsApp, and social platforms
• Transform routine inquiries into moments that strengthen client relationships
• Solve problems proactively with a service-first mindset

Operational Innovation

• Run daily studio operations (online bookings, facility management, housekeeping)
• Identify inefficiencies and implement improvements—don't just maintain the status quo
• Create systems that scale our ability to serve clients exceptionally

Your Laboratory for Ideas

• Propose and execute initiatives to enhance customer experience
• Test, measure, and refine your concepts with real-time feedback
• Build portfolio-worthy projects that demonstrate tangible business impact

Why This Experience Is Different

Flat hierarchy - Your insights reach decision-makers immediately

FREE Reformer Pilates - Experience what you're promoting

Real autonomy - Work independently while building collaborative skills

Completion bonus - Rewarded for seeing your initiatives through

What We're Looking For

Non-Negotiables:

• 9-month commitment, minimum 3 days/week (flexibility for 4-5 days depending on availability)
• Mon-Fri, 12pm-5:30pm; weekends off
• Flexible leave for exams/travel within the term
• 1+ year administrative/customer service experience
• Proficiency with Google Workspace and quick tech adoption

Your Superpowers:

• You genuinely enjoy client interactions and problem-solving
• Detail-oriented without losing sight of the bigger picture
• Thrive managing multiple priorities simultaneously
• Professional phone/written communication comes naturally
• Work independently with confidence, collaborate with ease

Ideal Candidate:

Tertiary students with prior work experience who want to build operational skills in a premium wellness environment—where your contributions directly impact client wellbeing and business growth.

Benefits:

• Free weekly Reformer class
• Promotion to permanent employee