Trust & Safety Regulatory Response Analyst — Crisis Lead

TikTok Pte. Ltd.; Singapore; On-site; SGD 60,000 - 90,000; Full time

Job summary

TikTok Pte. Ltd. in Singapore is seeking a Regulatory Response Analyst to be on the front line coordinating our response to major global Trust & Safety regulatory incidents.

You will investigate incidents, coordinate with Public Policy, Legal, Product and Engineering, and lead post-mortems for major events to deliver actionable insights. The role requires 3+ years in Trust & Safety or crisis management, strong communication, and Sinhala language proficiency for Sinhala markets.

Qualifications

• Bachelor's degree or above.
• 3+ years of experience in Trust & Safety Operations or Incident, Risk or Crisis Management roles.
• Strong interpersonal and communication skills to engage with different teams.
• High oral and written proficiency in Sinhala is required as this role will cover Sinhala-speaking markets.
• Good project management skills, with a proven record of driving change from conception to execution.
• Knowledge of social media challenges and sensitivity to safety or regulatory issues.

Responsibilities

• Investigate reported incidents across multiple channels for TikTok and coordinate our response to global partners' inquiries.
• Coordinate across global cross-functional teams including Public Policy, Legal, Product and Engineering to handle and respond to crisis.
• Analyse incident trends, systems and data to develop improvements to incident processes and drive improvements across process, policy and product.
• Lead cross-functional post-mortems for major incidents and produce actionable insights.
• Be comfortable, methodical and resilient.
• Be flexible with global working hours and operate on certain weekends, on a rotation basis.

Skills

Trust & Safety Operations

Crisis management

Stakeholder management

Communication

Data analysis/SQL

Education

Bachelor's degree

Tools

SQL

Job description

TikTok Pte. Ltd. in Singapore is seeking a Regulatory Response Analyst to be on the front line coordinating our response to major global Trust & Safety regulatory incidents.

You will investigate incidents, coordinate with Public Policy, Legal, Product and Engineering, and lead post-mortems for major events to deliver actionable insights. The role requires 3+ years in Trust & Safety or crisis management, strong communication, and Sinhala language proficiency for Sinhala markets.