Regulatory Response Analyst, Trust & Safety (Thai Speaking)

TikTok Pte. Ltd.; Singapore; On-site; SGD 90,000 - 120,000; Full time

Job summary

TikTok Pte. Ltd. in Singapore seeks a Regulatory Response Analyst to coordinate responses to major global regulatory incidents and to work with Public Policy, Legal, Product and Engineering teams across time zones.

The role requires 3+ years in Trust & Safety or incident management, and fluency in Thai, with strong project management and data-analysis skills to drive improvements in incident processes and policies.

Qualifications

• Bachelor's degree or above is required.
• 3+ years in Trust & Safety Ops or Incident/Risk/Crisis roles.
• Strong interpersonal and communication skills to engage with different teams.
• High oral and written proficiency in Thai is required.
• Good project management with a track record of driving change from conception to execution.
• Knowledge of social media challenges and sensitivity to safety or regulatory issues.

Responsibilities

• Investigate reported incidents across multiple channels for TikTok and coordinate response to global partners' inquiries.
• Coordinate across global cross-functional teams (Public Policy, Legal, Product, Engineering) to handle crises.
• Analyze incident trends and data to improve incident processes, policy, and product.
• Lead cross-functional post-mortems for major incidents and produce actionable insights.
• Be comfortable, methodical and resilient.
• Be flexible with global working hours and occasional weekend shifts on rotation.

Skills

Experience in Trust & Safety roles

Thai language proficiency

Project management

Stakeholder engagement

Analytical thinking

Education

Bachelor's degree or above

Job description

Responsibilities

The Regulatory Response team aims to ensure the safety of our users on the platform by responding to varying levels of escalations. As a Regulatory Response Analyst based in Singapore, you will be on the front line coordinating our response to major global Trust & Safety pressing regulatory incidents. Responsibilities

• Investigate reported incidents across multiple channels for TikTok and coordinate our response to global partners' inquiries.

This could be a time critical response to a critical government regulatory report, a safety related matter raised by our Community Partner Channel or a trending challenge that may pose harm to our community of users

• Coordinate across various global cross-functional teams including Public Policy, Legal, Product and Engineering, among others to handle and respond to crisis;
• Analyse incident trends, systems and data to develop improvements to the overall incident processes and drive improvements across process, policy and product;
• You will be expected to lead cross-functional post-mortems for major incidents and produce actionable insights;
• Be comfortable, methodical and resilient;
• Be flexible with global working hours and operate on certain weekends, on a rotation-basis.

Our Company will be prioritizing applicants who have a current right to work in Singapore, and do not require Our Company's sponsorship of a visa.

Qualifications

Minimum Qualifications

• Bachelor's degree or above
• 3+ years of experience in Trust & Safety Operations or Incident, Risk or Crisis Management roles
• Ability to work effectively with strong interpersonal and communication skills to engage with different teams
• High oral and written proficiency in Thai is required as this role will cover Thai-speaking markets
• Good project management skills, with a proven record of driving change from conception to execution
• Knowledge of social media challenges and sensitivity to safety or regulatory issues

Preferred Qualifications

• Previous experience working in a Trust & Safety environment, incident management or risk management would be advantageous, especially within the APAC markets
• Quantitative data analytics/SQL skills, a data-driven mindset
• Strong stakeholder management skills