Regulatory Response Analyst, Trust & Safety (Sinhala Speaking)

TikTok Pte. Ltd.; Singapore; On-site; SGD 60,000 - 90,000; Full time

Job summary

TikTok Pte. Ltd. in Singapore is seeking a Regulatory Response Analyst to be on the front line coordinating our response to major global Trust & Safety regulatory incidents.

You will investigate incidents, coordinate with Public Policy, Legal, Product and Engineering, and lead post-mortems for major events to deliver actionable insights. The role requires 3+ years in Trust & Safety or crisis management, strong communication, and Sinhala language proficiency for Sinhala markets.

Qualifications

• Bachelor's degree or above.
• 3+ years of experience in Trust & Safety Operations or Incident, Risk or Crisis Management roles.
• Strong interpersonal and communication skills to engage with different teams.
• High oral and written proficiency in Sinhala is required as this role will cover Sinhala-speaking markets.
• Good project management skills, with a proven record of driving change from conception to execution.
• Knowledge of social media challenges and sensitivity to safety or regulatory issues.

Responsibilities

• Investigate reported incidents across multiple channels for TikTok and coordinate our response to global partners' inquiries.
• Coordinate across global cross-functional teams including Public Policy, Legal, Product and Engineering to handle and respond to crisis.
• Analyse incident trends, systems and data to develop improvements to incident processes and drive improvements across process, policy and product.
• Lead cross-functional post-mortems for major incidents and produce actionable insights.
• Be comfortable, methodical and resilient.
• Be flexible with global working hours and operate on certain weekends, on a rotation basis.

Skills

Trust & Safety Operations

Crisis management

Stakeholder management

Communication

Data analysis/SQL

Education

Bachelor's degree

Tools

SQL

Job description

Responsibilities

The Regulatory Response team aims to ensure the safety of our users on the platform by responding to varying levels of escalations. As a Regulatory Response Analyst based in Singapore, you will be on the front line coordinating our response to major global Trust & Safety pressing regulatory incidents. Responsibilities

• Investigate reported incidents across multiple channels for TikTok and coordinate our response to global partners' inquiries.

This could be a time critical response to a critical government regulatory report, a safety related matter raised by our Community Partner Channel or a trending challenge that may pose harm to our community of users

• Coordinate across various global cross-functional teams including Public Policy, Legal, Product and Engineering, among others to handle and respond to crisis;
• Analyse incident trends, systems and data to develop improvements to the overall incident processes and drive improvements across process, policy and product;
• You will be expected to lead cross-functional post-mortems for major incidents and produce actionable insights;
• Be comfortable, methodical and resilient;
• Be flexible with global working hours and operate on certain weekends, on a rotation basis.

Qualifications

Minimum Qualification(s)

• Bachelor's degree or above
• 3+ years of experience in Trust & Safety Operations or Incident, Risk or Crisis Management roles
• Strong interpersonal and communication skills to engage with different teams
• High oral and written proficiency in Sinhala is required as this role will cover Sinhala-speaking markets
• Good project management skills, with a proven record of driving change from conception to execution
• Knowledge of social media challenges and sensitivity to safety or regulatory issues

Preferred Qualification(s)

• Previous experience working in a Trust & Safety environment, incident management or risk management would be advantageous, especially within the APAC markets
• Quantitative data analytics/SQL skills, a data-driven mindset
• Strong stakeholder management skills