Global Emergency Response Lead – Trust & Safety

TikTok; Singapore; On-site; SGD 60,000 - 90,000; Full time

Job summary

TikTok is seeking a Global Emergency Response Team Specialist to protect the platform by evaluating risks, reviewing emergency escalations, and making decisive, policy-guided judgments on sensitive content.

You will collaborate with global teams and law enforcement, handling highly sensitive material and contributing to process improvements within a fast-paced, safety-focused environment.

Qualifications

• Bachelor's degree and a minimum of 2 years of relevant experience in investigative or analytical roles, preferably in internet content safety, risk management, trust & safety, or emergency response operations.
• Experience working with social media, analytical tools, and online research to assess risk and threats effectively.
• Proven ability to assess threats, make high-stakes decisions independently, and operate in complex and dynamic environments.
• Strong verbal and written communication skills, with the ability to tailor communication to different stakeholders, including law enforcement and cross-functional teams.
• Aptitude for quantitative analysis, with a detail-oriented and self-starting approach.
• Ability to work with graphic content, including but not limited to images, videos, audio, and text related to CSAM, graphic violence, self-injury, and suicide, which may be considered offensive or disturbing.

Responsibilities

• About the teamThe Global Emergency Response Team plays a pivotal role in protecting our global community by tackling sensitive content and processing reports of content infringement.
• Demonstrate operational excellence in evaluating risk, threats, and user privacy, particularly in time-critical emergency escalations.
• Review and assess high volumes of inbound emergency escalations from law enforcement, government agencies, and internal teams.
• Make fast-paced, independent decisions based on analysis of various complex factors, including imminence of danger, sensitivities, and graphic content, while adhering to applicable laws, terms of service, and internal policies.
• Coordinate and collaborate with internal and external partners, including global law enforcement, to ensure user safety.
• Operate in an environment with highly sensitive content, including child sexual exploitation, graphic violence, self-injury and suicide, and other potentially disturbing material.
• Create and articulate written and verbal responses to inquiries from law enforcement, government agencies, and internal teams regarding emergency response policy and processes.
• Master various back-end data systems to ensure effective handling of safety issues and continuously improve the quality of response mechanisms.
• Summarize and compile analytical, retrospective, or data-driven investigation reports.
• Lead projects aimed at enhancing back-end systems, processes, and response quality.
• Collaborate with cross-functional global teams to address emerging risks and align on response strategies.

Skills

Threat assessment

Independent decision making

Communication skills

Analytical thinking

Risk management

Experience with social media

Content safety knowledge

Education

Bachelor's degree in a relevant field

Tools

SQL

Data analytics tools

Investigation software

Job description

TikTok is seeking a Global Emergency Response Team Specialist to protect the platform by evaluating risks, reviewing emergency escalations, and making decisive, policy-guided judgments on sensitive content.

You will collaborate with global teams and law enforcement, handling highly sensitive material and contributing to process improvements within a fast-paced, safety-focused environment.