Training & Quality Executive / Senior Executive

AESOPICA PTE. LTD.; Singapore; On-site; SGD 45,000 - 65,000; Full time

Job summary

Birds of Paradise, Singapore's Michelin Guide-selected gelato brand, is seeking a Training & Quality Executive/Senior Executive to deliver day-to-day training that builds boutique teams' confidence and consistency.

You will deputise for the Training & Quality Manager on audits, help design training materials, coordinate onboarding and refresher sessions across boutiques and HQ, and manage customer feedback.

Qualifications

• Min. 3 years of experience in training or facilitation.
• Proven experience in customer service management.
• Diploma in HR, Hospitality, or related field; training cert a plus.

Responsibilities

• Lead training for new boutique openings from planning to execution.
• Deputise for the Training & Quality Manager on audits.
• Contribute to design and improvement of training materials.
• Coordinate onboarding, on-the-job training, and refresher sessions.
• Manage customer feedback and resolve issues cross-departmentally.
• Support boutique audits and follow-up visits.

Skills

Training delivery

Customer service management

Interpersonal skills

Education

Diploma in Human Resources

Diploma in Hospitality

Diploma in Business

Job description

Birds of Paradise is Singapore's only Michelin Guide-selected gelato brand, known for our botanical flavours and gelato experiences across 7 boutiques island wide. We're looking for a Training & Quality Executive / Senior Executive to deliver the day-to-day training that builds boutique teams' confidence and consistency, while supporting audits and managing customer feedback.

RESPONSIBILITIES

• Independently lead training for new boutique openings, from planning through execution
• Deputise for the Training & Quality Manager on routine audits and day-to-day decisions in their absence
• Contribute to the design and ongoing improvement of training materials and programmes, not just their upkeep
• Coordinate and deliver day-to-day training — onboarding, on-the-job training, and refresher sessions — across boutique and HQ employees
• Independently manage customer feedback, reviews, and enquiries, and work cross-departmentally to resolve issues
• Support boutique audits and follow-up visits, recording findings and helping close out corrective actions

WHAT WE'RE LOOKING FOR

• Min. 3 years of relevant experience in training or facilitation, with proven experience in customer service management
• Experience in F&B, retail, or hospitality preferred
• A clear, patient communicator who enjoys helping others learn, with strong interpersonal and customer service skills
• Organised, hands-on, and comfortable training on the ground in boutique environments
• Diploma in Human Resource, Hospitality, Business, or a related field; training certification a plus

REPORTING LINE

Reports to Training & Quality Manager

SUCCESS IS WHEN

Training goes beyond running on schedule — it builds capability, so employees deliver consistently excellent, quality-driven service. New joiners get a welcoming, consistent start, and ongoing coaching and assessment are timely and practical. Audits close out with findings tracked, and customer feedback is resolved to brand standard — turning moments of disappointment into renewed trust and delight.