Supply Chain & Fulfilment Executive

Birds-of-Paradis; Singapore; On-site; SGD 50,000 - 80,000; Full time

Job summary

Birds of Paradise is Singapore's only Michelin-recognised gelato boutique, dedicated to quality and craft. The Supply Chain & Fulfilment Executive ensures daily operations, from procurement and inbound stock to warehouse organisation and outbound fulfilment to boutiques and events.

This role emphasizes customer-experience in supply chain, with hands-on responsibilities and opportunities to streamline processes and improve accuracy, speed, and cost efficiency across the network.

Qualifications

• Diploma in Supply Chain Management, Logistics, Business or related field
• 2–4 years of relevant experience in logistics, supply chain, or warehouse operations
• Proficiency in Microsoft Office and Google Workplace
• Experience with an Inventory Management System
• Familiarity with food safety requirements (Halal, HACCP) is an advantage but not required

Responsibilities

• Source, evaluate and onboard suppliers for raw ingredients, packaging and consumables.
• Raise purchase orders and coordinate timely delivery of incoming inventory.
• Monitor supply risks including pricing, lead times, shortages and delivery terms.
• Receive and verify incoming deliveries against purchase orders and delivery orders.
• Track order history, usage and future stock requirements.
• Maintain a clean, organised and safe warehouse in accordance with company SOPs and food safety requirements.
• Ensure proper labelling, storage and stock rotation based on FIFO/FEFO principles.
• Monitor stock levels across the warehouse and boutiques to support replenishment planning.
• Coordinate with Production to ensure sufficient raw materials are available for production schedules.
• Conduct regular stock counts, investigate variances and support corrective actions.
• Coordinate stock fulfilment and deliveries to boutiques.
• Support fulfilment for eCommerce, events, catering, campaigns and corporate orders.
• Pick, pack and process customer and boutique orders accurately and on schedule.
• Coordinate drivers and third-party logistics providers to ensure timely deliveries.
• Manage delivery issues, returns and customer enquiries promptly and professionally.
• Develop and maintain SOPs, checklists and workflows for supply chain and fulfilment operations.
• Track operational data and identify bottlenecks, wastage and improvement opportunities.
• Support improvements in operational speed, accuracy and cost efficiency.
• Monitor and report relevant KPI and OKR progress.
• Support cross-border logistics processes as the company expands overseas.

Skills

Physical fitness

Communication skills

Accountability

Take ownership

Education

Diploma in Supply Chain Management, Logistics, Business or related field

Tools

Microsoft Office

Google Workplace

Inventory Management System

Job description

JOB DESCRIPTION FOR SUPPLY CHAIN & FULFILMENT EXECUTIVE

The Supply Chain & Fulfilment Executive keeps Birds of Paradise running day to day — managing procurement and receipt of inbound stock (raw materials, consumables); keeping the Warehouse organised; & fulfilling outbound stock (gelato, consumables) to the Boutiques & End Customer (for eCommerce and Events). At its core, this is a Supply Chain role with a focus on customer-experience.

KEY RESPONSIBILITIES

PROCUREMENT (INBOUND)

• Source, evaluate and onboard suppliers for raw ingredients, packaging and consumables.
• Raise purchase orders and coordinate timely delivery of incoming inventory.
• Monitor supply risks including pricing, lead times, shortages and delivery terms.
• Receive and verify incoming deliveries against purchase orders and delivery orders.
• Track order history, usage and future stock requirements.

WAREHOUSE & INVENTORY OPERATIONS

• Maintain a clean, organised and safe warehouse in accordance with company SOPs and food safety requirements.
• Ensure proper labelling, storage and stock rotation based on FIFO/FEFO principles.
• Monitor stock levels across the warehouse and boutiques to support replenishment planning.
• Coordinate with Production to ensure sufficient raw materials are available for production schedules.
• Conduct regular stock counts, investigate variances and support corrective actions.

FULFILMENT (OUTBOUND)

• Coordinate stock fulfilment and deliveries to boutiques.
• Support fulfilment for eCommerce, events, catering, campaigns and corporate orders.
• Pick, pack and process customer and boutique orders accurately and on schedule.
• Coordinate drivers and third-party logistics providers to ensure timely deliveries.
• Manage delivery issues, returns and customer enquiries promptly and professionally.

INTERNAL PROCESS & CONTINUOUS IMPROVEMENT

• Develop and maintain SOPs, checklists and workflows for supply chain and fulfilment operations.
• Track operational data and identify bottlenecks, wastage and improvement opportunities.
• Support improvements in operational speed, accuracy and cost efficiency.
• Monitor and report relevant KPI and OKR progress.
• Support cross-border logistics processes as the company expands overseas.

WE ARE LOOKING FOR SOMEONE WITH / WHO IS

• Physically fit for both computer and hands-on work
• Strong written and verbal communicatioe, you can communicate with ease across internal colleagues and external corporate customers
• Takes personal ownership for order accuracy, you don't let things fall through the cracks
• Strong sense of accountability, whether working independently and alongside colleagues
• You believe in & choose to embody our company’s vision, mission & values

Qualifications & EXPERIENCE

• Diploma in Supply Chain Management, Logistics, Business or related field
• 2–4 years of relevant experience in logistics, supply chain, or warehouse operations (F&B, retail, or FMCG backgrounds are a strong fit)
• Proficiency in Microsoft Office and Google Workplace
• Experience with an Inventory Management System
• Familiarity with food safety requirements (Halal, HACCP) is an advantage but not required

WORKPLACE

• 5-day work week, with one workday falling on one weekend day
• Must be willing to work on Public Holidays
• On-premises work in office, warehouse and freezer cold-room (-18°C freezer room for 15-20min to pack gelato)

Birds of Paradise is Singapore's only Michelin-recognised gelato boutique, built on a decade of craft, community, and the quiet pursuit of doing things well. We delight in creating gelato of the finest quality, inspired by the botanical flavours of nature. From our ingredients to our in-boutique experience, every detail is considered — and as we grow into new markets and new opportunities, we're looking for people who bring that same standard to everything they do.

At Birds of Paradise, our values of Quality, Balance, Trust, Care, and Delight guide us in working towards our vision and mission.

Vision: To make the world a better place through creating world-class gelato experiences

Mission: Delight our customers, Care for our staff, Contribute to community

Workplace: Across Singapore