Training Admin cum Customer Service Associate

Success Human Resource Centre Pte Ltd.; Singapore; On-site; SGD 24,373 - 29,194; Full time

Job summary

A leading HR consultancy firm in Singapore is seeking a contract-based administrator to manage course registrations, advise learners, and handle enquiries. The role requires strong skills in course administration, excellent MS Office proficiency especially in Excel, and the ability to work independently. Candidates should be adept at communication and managing scheduling tasks efficiently. Salary is up to $2400 monthly, with working hours from Monday to Friday.

Qualifications

• Experience in working in a learning institute with course administration and class scheduling.
• Ability to work with various systems effectively.
• Strong skills in Microsoft Office, particularly Excel.

Responsibilities

• Perform registration and enrolment of courses.
• Manage learner scheduling and cancellations.
• Advise learners on class schedules.
• Reply to learner enquiries through email.
• Create and close CRM cases within KPI.

Skills

Course administration

MS Office (Excel)

Verbal communication

Written communication

Independent worker

Job description

Employment Type: Contract

Monthly Salary: $2,400

- Contract
- Paya Lebar
- Monday to Friday: 8:30am to 6pm
- Up to $2400

Responsibilities:

• Perform registration, payment and enrolment of courses
• Perform assessment, re-scheduling of assessment, re-assessment and results
• Manage scheduling learners to assigned courses, withdrawal and cancellation
• Advise learners on class schedules and registration process
• Assist learners on registration, payment and enrolment enquiries
• Reply emails from learners with resolutions to enquiries
• Create and close CRM (Customer Relation Management System) cases within stipulated KPI
• Work on TMS (Training Management System) and CANVAS (Learning Management Systems)
• Perform front desk duties on rotational basis
• Other administrative duties as required

Period

Location:

• Up to $2400

Working Hours:

• Monday to Friday 8:30am –6pm

Requirements:

• Experience in working in a learning institute, course administration, enrolment, class scheduling and reporting
• Able to work with systems
• Good MS Office skills especially excel
• Independent worker with excellent verbal and written communication

Interested applicants, kindly email your detailed resume (MS Word format is preferred):

[e-mail](Reg No: R1107386)

Please ensure that applications sent through email are no bigger than 1Mb.

We thank all applicants for your interest but regret to inform that only shortlisted candidates would be notified.

Success Human Resource Centre Pte Ltd(EA License Number: 97C4832)
3 Shenton Way, Shenton House,
#19-01 Singapore 068805
T: 6337 3183 | F: 6337 0329 | W: www.successhrc.com.sg

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