Tiffany & Co. Retail Performance Manager, South Asia Pacific

Tiffany & Co.; Singapore; On-site; SGD 80,000 - 100,000; Full time

Job summary

A luxury jewelry brand in Singapore is looking for a Manager, Retail Performance to oversee retail excellence and business intelligence across the region. The ideal candidate will have over 7 years of experience in luxury retail operations and a BA or BS degree. Responsibilities include driving the client experience, collaborating with various teams, and reporting on performance metrics. Strong communication skills and technical proficiency are essential for success in this role.

Qualifications

• 7+ years of retail and operations experience in luxury retail.
• Strong verbal and written communication skills.
• Demonstrated ability to collaborate and lead in a team environment.
• Fluency in English is a must.

Responsibilities

• Provide weekly and monthly reporting on sales and client experience metrics.
• Leverage Retail KPI results to drive focused action plans.
• Drive day-to-day business culture in the Zone with markets.
• Lead local initiatives to support zone priorities.

Skills

Retail operations experience

Strong verbal and written communication skills

Collaboration and leadership

Agility and entrepreneurial spirit

Technical proficiency

Business acumen

Fluent in English

Education

BA or BS degree or greater

Tools

PowerBI

Retail systems

Job description

The name Tiffany & Co. instills images of Beauty, Romance and the iconic Blue Box. It is a Symbol of Excellence. Since 1837, the masterpieces of Tiffany & Co. have defined style and celebrated the world’s great love stories.

• Join Tiffany & Co. and be part of the largest luxury group in the world - LVMH!
• Do you love making a difference?

The Manager, Retail Performance reports to Director, Retail Excellence South Asia Pacific and functionally to Director, Global Retail Performance. In strong collaboration with regional teams, in particular Retail Learning, Retail Operations and Client Development teams, you will drive across the markets an impeccable execution of the unique Tiffany Client experience via a 360 approach. This individual must act as the guiding star to the Retail Leaders, helping make decisions based in facts, figures and trends.

He/She will be responsible for 3 main pillars: Business Intelligence, Client Experience Measurement & Insights and Project Management. He/She will drive the culture of continuous improvement via measurement, action planning and follow up.

Needed is a strong, decisive, and collaborative leader; an energetic retail animator that is well organized, able to influence and drive action plans across the market. This position has a vital role in ensuring retail excellence across the store network.

Responsibilities

Retail Performance & Business Intelligence

• Provide weekly and monthly reporting of both quantitative (sales-related) and qualitative (client experience-related) performance highlighting key focuses for the market such as sales, productivity and client experience metrics.
• Provide business intelligence to Market Leaders and President South Asia Pacific via trend analysis and competition benchmark.
• Leverage Retail KPI results to drive focused action plan by market.
• Provide regular follow-up and animation for local or global incentive/initiatives.

Client Experience Measurement & Insights

• Drive day-to-day business culture in the Zone with the markets by leveraging retail performance tools: Retail Dashboards, Mystery Shopping, Voice of Client, daily briefs, 1 to 1 touch base, action plans
• Own, animate and leverage VOC verbatim and Client Experience Measurement results to drive focused action plans and change to align with the required client experience, in collaboration with Retail Learning.
• Work in partnership with Finance and HR on FTE planning, productivity optimization with the ultimate goal of delivering service excellence through an elevated Client experience.

Project Management

• Roll out in the region Global Retail initiatives with a transversal approach
• In collaboration with Global team Pilot key initiatives within the zone with a learning- adjust and roll out approach
• Lead local 360 initiative to support zone priorities

Qualifications

• 7+ years of retail and operations experience in luxury retail
• BA or BS degree or greater
• Strong verbal and written communication skills
• Demonstrated ability to collaborate productively and ability to lead and influence in a team environment
• Agile and with an entrepreneurial spirit, finding new approaches and solutions to the challenges of this role
• Tech-savvy is a must
• Business acumen, numerical agility and forward-thinking
• Fluent in English

Preferred

• Luxury retail experience
• Experience with PowerBI and Retail systems