Temp School Admin and Customer Service Officer (ITE College East)

CGP Personnel; Singapore; On-site; SGD 16,000 - 23,000; Full time

Job summary

CGP Personnel is seeking a front‑line support assistant for its Customer & Visitor Centre located at ITE College East, Simei. You will handle customer inquiries in person, by phone, and email, provide basic course guidance, and act as gatekeeper for entry at the counter.

The role includes roving duties, guiding applicants through enrolment, and processing certificate collections, with daily operations support and data entry tasks. The contract runs 5.5 months from 1 December 2026 to 14 May 2027.

Responsibilities

• Assist external and internal customers with enquiries, feedback, and requests via calls, emails, and face-to-face interactions at the counter.
• Provide simple course advising.
• Gatekeeper for entry to the Customer & Visitor Centre.
• Assist with general enquiries as roving staff.
• Guide applicants through enrolment at the call centre or self-help PCs/laptops.
• Handle certificate collection at the counter.
• Support daily operations at the centre.
• Assist with document filing and data entry.
• Input data into CRM and in-house student records systems.

Skills

Customer service

Data entry

Communication

Job description

This position will start off as 5.5 months contract from 1 Dec 2026 to 14 May 2027.

Location

ITE College East, Customer & Visitor Centre (at Simei)

Duties

Customer Service

• Assist external and internal customers with enquiries, feedback, and requests via calls, emails, and face-to-face interactions at the counter.

• Provide simple course advising.

• Act as the gatekeeper for entry to the Customer & Visitor Centre.

• Assist with general enquiries as roving staff.

• Guide applicants through full-time or part-time enrolment at the call centre or using self-help PCs/laptops at the counter.

• Handle certificate collection at the counter.

Administrative Duties

• Support daily operations at the Customer & Visitor Centre.

• Assist with document filing.

• Maintain, update, and organise departmental forms and records.

• Assist with data entry tasks.

• Access and input data into the CRM system, in-house student records system, and queue management system.

• Perform other ad hoc duties as assigned.

Working Hour

Mon to Fri, 8.30am to 5.30pm

Salary

$14.48 per hour

Thank you!