Temp Patient Coordinator (Virtual Assistant) - Healthcare #HZO

Recruit Express Pte Ltd; Singapore; On-site; SGD 28,000 - 45,000; Full time

Job summary

Recruit Express Pte Ltd is seeking a contracted patient engagement role in the West of Singapore for 8 months. You will lead outreach to patients, monitor the dashboard, and route responses to the CDVC clinical team as per workflows. The role requires timely enrolment verification, data entry and coordination across clinical teams.

You will also maintain patient databases, coordinate appointments, document interactions and prepare reports to support audits and continuous improvement initiatives.

Qualifications

• Diploma in health sciences or relevant field.

Responsibilities

• Outreach to patients to seek enrolment.
• Daily monitoring of the dashboard and reviewing patient responses for routing/escalation.
• Contact non-responsive patients and guide responses via chatbot.
• Verify eligible patients are enrolled and reflected on the dashboard.
• Update and maintain patient database timely.
• Coordinate appointments, referrals and handovers across clinical teams.
• Ensure accurate documentation of patient interactions and outcomes across IT systems.
• Collate and validate data: enrolment, responses, escalations and outcomes.
• Analyse data to identify trends and care gaps; propose improvements.
• Prepare regular reports and updates; support audits and continuous improvement initiatives.

Skills

Patient outreach

Data monitoring

Coordination

Documentation

Education

Diploma in health sciences

Job description

Duration: 8 months
Location: West

Job Scope:

• 1. Outreach to patients to seek enrolment.
• 2. In charge of the daily monitoring of the dashboard and reviewing patient responses received from the patient fronting chatbot for timely routing and escalation to the CDVC clinical team as per workflow and protocols.
• 3. Contact non-responsive patients and guide patients to respond using the chatbot where possible.
• 4. Verify that eligible patients are enrolled and accurately reflected on the dashboard.
• 5. Update and maintain the patient database timely.
• 6. Coordinate appointments, referrals, handovers and communication across patients and clinical teams.
• 7. Ensure accurate, timely documentation of patient interactions, outcomes and escalation across the respective IT systems and applications.
• 8. Collate and validate data, including enrolment, response rates, patient, outreach attempts, escalations and patient outcomes.
• 9. Analyse data and identify trends, care gaps, recurring non-response patterns and opportunities to improve operational performance and patient engagement.
• 10. Prepare regular reports and updates, ensuring information is accurate, complete and readily accessible.
• Support audits, service evaluation and continuous improvement initiatives.

Job Requirements:

• Min. Diploma in health sciences or any relevant field
• Any customer service/ healthcare experience will be an added advantage