Virtual Assistant Care Coordinator - Healthcare #HMS

Recruit Express Pte Ltd; Singapore; Vor Ort; SGD 36.000 - 39.000; Vollzeit

Zusammenfassung

Recruit Express Pte Ltd in Singapore is seeking a Virtual Assistant Care Coordinator in Healthcare, based in Jurong. This 8-month contract offers up to $3,500/month and standard hours Mon–Thu 8:30am–6:00pm, Fri 8:30am–5:30pm.

You will conduct patient outreach, support programme enrolment, coordinate with clinical teams, manage dashboards, and ensure data accuracy across IT systems to improve patient engagement and care continuity.

Aufgaben

• Conduct outreach to eligible patients and support programme enrolment
• Monitor the patient dashboard daily and review responses received through the patient-facing chatbot
• Route and upscale patient responses to the appropriate clinical team according to established workflows and protocols
• Follow up with non-responsive patients and guide them on using the chatbot
• Verify patient enrolment and ensure information is accurately reflected on the dashboard
• Communicate professionally with patients and caregivers through telephone and digital channels
• Coordinate appointments, referrals, handovers and communication between patients and clinical teams
• Recognise potential red flags and elevate concerns promptly according to established protocols
• Maintain accurate and timely documentation of patient interactions, outcomes and escalations across relevant IT systems
• Follow up on cases and ensure required actions are completed
• Maintain and update patient databases accurately
• Collate and validate data relating to enrolment, response rates, outreach attempts, escalations and patient outcomes
• Analyse data to identify trends, care gaps and recurring non-response patterns
• Prepare regular operational reports and updates
• Support audits, service evaluation and continuous improvement initiatives
• Use data to identify opportunities to improve workflows and patient engagement

Jobbeschreibung

Virtual Assistant Care Coordinator | Healthcare

Location: Jurong

Salary: Up to $3,500/month

Contract: 8-Month Contract

Working Hours: Monday-Thursday: 8.30am-6.00pm
Friday: 8.30am-5.30pm

Patient Outreach & Virtual Care

• Conduct outreach to eligible patients and support programme enrolment
• Monitor the patient dashboard daily and review responses received through the patient-facing chatbot
• Route and upscale patient responses to the appropriate clinical team according to established workflows and protocols
• Follow up with non-responsive patients and guide them on using the chatbot
• Verify patient enrolment and ensure information is accurately reflected on the dashboard
• Communicate professionally with patients and caregivers through telephone and digital channels

Care Coordination

• Coordinate appointments, referrals, handovers and communication between patients and clinical teams
• Recognise potential red flags and elevate concerns promptly according to established protocols
• Maintain accurate and timely documentation of patient interactions, outcomes and escalations across relevant IT systems
• Follow up on cases and ensure required actions are completed

Data, Reporting & Improvement

• Maintain and update patient databases accurately
• Collate and validate data relating to enrolment, response rates, outreach attempts, escalations and patient outcomes
• Analyse data to identify trends, care gaps and recurring non-response patterns
• Prepare regular operational reports and updates
• Support audits, service evaluation and continuous improvement initiatives
• Use data to identify opportunities to improve workflows and patient engagement