Assistant Care Coordinator (8 months/GOVT) - West/Training Provided/up to $3.5k #HAO

Recruit Express Pte Ltd; Singapore; On-site; SGD 36,000 - 43,000; Full time

Job summary

Recruit Express Pte Ltd is recruiting for a 8 months contract role in Singapore, focused on patient enrolment and engagement. You will monitor a patient dashboard, route responses to clinical teams, and guide non-responsive patients via chatbot.

You will verify enrolment, update databases, coordinate appointments across clinical teams and ensure accurate documentation in IT systems. Data analysis will identify trends and support improvements.

Qualifications

• Min Diploma in Health Service Management or similar.
• Experience in patient enrolment or healthcare operations is a plus.

Responsibilities

• Outreach to patients to seek enrolment.
• Monitor the dashboard and review patient responses for timely routing to the CDVC clinical team.
• Contact non-responsive patients and guide responses using the chatbot.
• Verify eligible patients are enrolled and reflected on the dashboard.
• Update and maintain the patient database timely.
• Coordinate appointments, referrals and communications across patients and clinical teams.
• Ensure accurate documentation of patient interactions and outcomes across IT systems.
• Collate and validate enrolment data, response rates and patient outcomes.
• Analyze data to identify trends and care gaps, and to improve operations and engagement.
• Prepare regular reports and support audits and continuous improvement.

Skills

Outreach to patients

Dashboard monitoring

Data analysis

Patient engagement

Documentation

Coordination

Education

Diploma in Health Service Management

Tools

Dashboard software

IT systems

CRM systems

Job description

Salary: up to $3500

Duration: 8 months contract

Working Days & Hours: Mon-Fri Office Hours

Location: West

Job Description

1. Outreach to patients to seek enrolment.
2. In charge of the daily monitoring of the dashboard and reviewing patient responses received from the patient fronting chatbot for timely routing and escalation to the CDVC clinical team as per workflow and protocols.
3. Contact non-responsive patients and guide patients to respond using the chatbot where possible.
4. Verify that eligible patients are enrolled and accurately reflected on the dashboard.
5. Update and maintain the patient database timely.
6. Coordinate appointments, referrals, handovers and communication across patients and clinical teams.
7. Ensure accurate, timely documentation of patient interactions, outcomes and escalation across the respective IT systems and applications.
8. Collate and validate data, including enrolment, response rates, patient, outreach attempts, escalations and patient outcomes.
9. Analyse data and identify trends, care gaps, recurring non-response patterns and opportunities to improve operational performance and patient engagement.
10. Prepare regular reports and updates, ensuring information is accurate, complete and readily accessible.
11. Support audits, service evaluation and continuous improvement initiatives.

Job Requirements

Min Diploma in Health Service Management or similar