Patient Engagement & Care Coordination Assistant

Recruit Express Pte Ltd; Singapore; On-site; SGD 36,000 - 43,000; Full time

Job summary

Recruit Express Pte Ltd is recruiting for a 8 months contract role in Singapore, focused on patient enrolment and engagement. You will monitor a patient dashboard, route responses to clinical teams, and guide non-responsive patients via chatbot.

You will verify enrolment, update databases, coordinate appointments across clinical teams and ensure accurate documentation in IT systems. Data analysis will identify trends and support improvements.

Qualifications

• Min Diploma in Health Service Management or similar.
• Experience in patient enrolment or healthcare operations is a plus.

Responsibilities

• Outreach to patients to seek enrolment.
• Monitor the dashboard and review patient responses for timely routing to the CDVC clinical team.
• Contact non-responsive patients and guide responses using the chatbot.
• Verify eligible patients are enrolled and reflected on the dashboard.
• Update and maintain the patient database timely.
• Coordinate appointments, referrals and communications across patients and clinical teams.
• Ensure accurate documentation of patient interactions and outcomes across IT systems.
• Collate and validate enrolment data, response rates and patient outcomes.
• Analyze data to identify trends and care gaps, and to improve operations and engagement.
• Prepare regular reports and support audits and continuous improvement.

Skills

Outreach to patients

Dashboard monitoring

Data analysis

Patient engagement

Documentation

Coordination

Education

Diploma in Health Service Management

Tools

Dashboard software

IT systems

CRM systems

Job description

Recruit Express Pte Ltd is recruiting for a 8 months contract role in Singapore, focused on patient enrolment and engagement. You will monitor a patient dashboard, route responses to clinical teams, and guide non-responsive patients via chatbot.

You will verify enrolment, update databases, coordinate appointments across clinical teams and ensure accurate documentation in IT systems. Data analysis will identify trends and support improvements.