Temp Virtual Assistant Care Coordinator | Up to $3,500 #HHLT

Recruit Express Pte Ltd; Singapore; On-site; SGD 36,000 - 43,000; Part time

Job summary

Recruit Express Pte Ltd in Jurong is seeking a contracted Patient Support Coordinator to enrol patients, monitor the dashboard, and route concerns to the clinical team.

You will follow up with patients, guide them to use the chatbot, maintain accurate databases, and prepare reports for audits and improvement initiatives. The eight‑month contract pays up to SG$3,500 per month.

Qualifications

• Min. diploma in Healthcare Administration, Care Coordination, Nursing Support, Population Health or related discipline.
• Patient-facing healthcare, telehealth or chronic disease management experience advantageous.
• Familiarity with electronic medical records and multidisciplinary healthcare environments advantageous.
• Comfortable communicating with patients and caregivers via phone and digital channels.
• Able to identify concerns and escalation according to established protocols.
• Comfortable using Excel, dashboards and multiple healthcare IT systems.
• Strong coordination, organisation and attention to detail.
• Able to handle confidential patient information appropriately.
• Comfortable working independently and within a clinical team.

Responsibilities

• Reach out to eligible patients and support enrolment into the programme
• Monitor the patient dashboard and review responses received through the patient-facing chatbot
• Route and escalation patient concerns to the clinical team according to established workflows
• Follow up with non-responsive patients and guide them on using the chatbot
• Verify patient enrolment and maintain accurate patient databases
• Coordinate appointments, referrals, handovers and communication between patients and clinical teams
• Document patient interactions, outcomes and escalations accurately across IT systems
• Collate and validate data on enrolment, response rates, outreach, escalations and patient outcomes
• Analyse trends, care gaps and non-response patterns to improve patient engagement and operations
• Prepare reports and support audits, service evaluation and continuous improvement initiatives

Skills

Patient engagement

Coordination

Communication

Attention to detail

Education

Diploma in Healthcare Administration

Tools

Excel

Dashboards

EMR systems

Job description

Jurong
Mon–Thu: 8:30am–6pm | Fri: 8:30am–5:30pm
Up to $3,500/month
8-Month Contract

Responsibilities

• Reach out to eligible patients and support enrolment into the programme
• Monitor the patient dashboard and review responses received through the patient-facing chatbot
• Route and escalation patient concerns to the clinical team according to established workflows
• Follow up with non-responsive patients and guide them on using the chatbot
• Verify patient enrolment and maintain accurate patient databases
• Coordinate appointments, referrals, handovers and communication between patients and clinical teams
• Document patient interactions, outcomes and escalations accurately across IT systems
• Collate and validate data on enrolment, response rates, outreach, escalations and patient outcomes
• Analyse trends, care gaps and non-response patterns to improve patient engagement and operations
• Prepare reports and support audits, service evaluation and continuous improvement initiatives

Requirements

• Min. diploma in Healthcare Administration, Care Coordination, Nursing Support, Population Health or related discipline
• Patient-facing healthcare, telehealth or chronic disease management experience advantageous
• Familiarity with electronic medical records and multidisciplinary healthcare environments advantageous
• Comfortable communicating with patients and caregivers via phone and digital channels
• Able to identify concerns and escalation according to established protocols
• Comfortable using Excel, dashboards and multiple healthcare IT systems
• Strong coordination, organisation and attention to detail
• Able to handle confidential patient information appropriately
• Comfortable working independently and within a clinical team