Team Leader, Dining Reservations

Shangri-La Group; Singapore; On-site; SGD 40,000 - 60,000; Full time

Job summary

Shangri-La Singapore is seeking a Team Leader, Dining Reservations to supervise daily operations of the Dining Reservations team, ensuring prompt and professional guest communications.

You will train and coach team members, maintain guest profiles, and maximise dining opportunities by recommending experiences. The role requires a Diploma in Hospitality and at least 4 years in reservations or related hospitality, with supervisory experience preferred.

Qualifications

• Diploma or equivalent in Hospitality, Tourism, F&B.
• At least 4 years in dining reservations or related hospitality role.
• Previous supervisory experience preferred.
• Strong guest service orientation and communication skills.
• Proficient in reservation systems and MS Office.

Responsibilities

• Supervise the daily operations of the Dining Reservations team and ensure all guest enquiries and dining reservations are handled promptly and professionally.
• Handle restaurant reservations, amendments, cancellations and special requests accurately and efficiently.
• Guide, coach and support team members to consistently deliver warm and personalised guest service.
• Ensure accurate recording of guest information, dining preferences, dietary requirements, special occasions and other relevant details.
• Maintain up-to-date knowledge of the hotel's restaurants and bars, operating hours, menus, promotions and dining experiences.
• Maximise dining opportunities by recommending suitable restaurants, promotions and experiences based on guests' preferences and requirements.
• Monitor reservation availability and table allocation to support optimal restaurant capacity and smooth operations.
• Handle escalated guest enquiries, feedback and concerns professionally, ensuring timely follow-up and appropriate service recovery.
• Work closely with restaurant teams, Culinary, Events and other departments to ensure special arrangements and guest requests are communicated effectively.
• Support the Dining Reservations Manager in training, daily team administration and initiatives to improve operational efficiency and guest satisfaction.

Skills

Customer service

Communication

Leadership

Interpersonal skills

Education

Diploma in Hospitality or related

Tools

Restaurant reservation systems

MS Office

Job description

At Shangri-La Singapore we are a heart-warming family. We share something powerful - our genuine care and respect for others. Our strength lies beyond our harmonious surroundings and hideaway locations. It lies in our core values that guide us to treat everyone with honour, as kin, as family. We strive to be the preferred employer by providing great benefits, a tranquil and sincere working environment, work-life balance, and recognition for your efforts.
Set in 15 acres of lush greenery just minutes from the vibrant Orchard Road shopping belt, Shangri-La Singapore is a sophisticated urban retreat for business and leisure travellers. Our 792 luxurious guestrooms and suites span across three distinct wings, including family-themed rooms supported by dedicated family-focused amenities.

We are looking for a Team Leader, Dining Reservations to join our team!

Job Responsibilities

• Supervise the daily operations of the Dining Reservations team and ensure all guest enquiries and dining reservations are handled promptly and professionally.
• Handle restaurant reservations, amendments, cancellations and special requests accurately and efficiently.
• Guide, coach and support team members to consistently deliver warm and personalised guest service.
• Ensure accurate recording of guest information, dining preferences, dietary requirements, special occasions and other relevant details.
• Maintain up-to-date knowledge of the hotel's restaurants and bars, operating hours, menus, promotions and dining experiences.
• Maximise dining opportunities by recommending suitable restaurants, promotions and experiences based on guests' preferences and requirements.
• Monitor reservation availability and table allocation to support optimal restaurant capacity and smooth operations.
• Handle escalated guest enquiries, feedback and concerns professionally, ensuring timely follow-up and appropriate service recovery.
• Work closely with restaurant teams, Culinary, Events and other departments to ensure special arrangements and guest requests are communicated effectively.
• Support the Dining Reservations Manager in training, daily team administration and initiatives to improve operational efficiency and guest satisfaction.

Job Requirements

• Diploma or equivalent qualification in Hospitality, Tourism, Food & Beverage or a related discipline.
• At least 4 years of relevant experience in dining reservations, Food & Beverage, guest services or a similar hospitality role.
• Prior supervisory or team-leading experience is preferred.
• Strong guest service orientation with good communication and interpersonal skills.
• Good knowledge of restaurant reservation systems and Microsoft Office applications.
• Demonstrates strong attention to detail and accuracy when handling reservations and guest requests.
• Able to lead and motivate a team while thriving in a fast-paced hospitality environment.
• Able to work shifts, weekends and public holidays as required.

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