Technology Production Support Specialist III

JPMORGAN CHASE BANK, N.A.; Singapore; On-site; SGD 60,000 - 90,000; Full time

Job summary

JPMorgan Chase Bank, N.A. seeks a Technology Support III to ensure stability, availability, and performance of production application flows. You will troubleshoot, escalate, and resolve production service interruptions across internally and externally developed systems to deliver a seamless user experience.

Responsibilities include global incident management, post-incident analysis, SME duties for key applications, and collaboration with regional teams on observability and proactive improvements.

Qualifications

• 3+ years of experience troubleshooting, resolving, and maintaining information technology services.
• Bachelor's degree in Computer Science, Mathematics or related field.

Responsibilities

• Providing business facing technology support to business and operations groups across the Asia Pacific region.
• Working within a follow-the-sun support model with global counterparts
• Managing production technology incidents to resolution, ensuring timely engagement, escalation and effective communication to business, technology, and vendor partners
• Performing post incident analysis, identifying, tracking and implementing preventative measures
• Act as Subject Matter Expert (SME) for key applications, responsible for maintaining global best practice and hygiene standards.
• Assist in the monitoring of production environments for anomalies and address issues utilizing standard observability tools.
• Act as a key contributor in the continued development of tools, frameworks & techniques to improve productivity and quality of the production support, adopting SRE principles to manage and support the environment.
• Analyze complex situations and trends to anticipate and solve incident, problem, and change management in support of full stack technology systems, applications, or infrastructure.

Skills

Troubleshooting IT services

Incident management

Analytical thinking

Strong communication

Education

Bachelor's degree in Computer Science or related field

Tools

Monitoring dashboards

Log monitoring

Observability tools

SRE practices

iSeries OS400/CL/RPG/ILE/MQ/SQL

Job description

JPMorgan Chase Bank, N.A. seeks a Technology Support III to ensure stability, availability, and performance of production application flows. You will troubleshoot, escalate, and resolve production service interruptions across internally and externally developed systems to deliver a seamless user experience.

Responsibilities include global incident management, post-incident analysis, SME duties for key applications, and collaboration with regional teams on observability and proactive improvements.