Production Support Engineer III | SRE & Incident Management

JPMorgan Chase & Co.

Singapore

On-site

SGD 85,000 - 120,000

Full time

8 days ago

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Job summary

JPMorgan Chase & Co. in Asia Pacific is seeking a Technology Support III to ensure stability and performance of production application flows.

You will troubleshoot, maintain, escalate and resolve production service interruptions for internally and externally developed systems, enabling a seamless user experience. The role emphasizes continuous improvement, monitoring, post-incident analysis, SME coverage for key applications, and collaboration with global teams in a follow-the-sun model,

Qualifications

3+ years of experience troubleshooting, resolving, and maintaining IT services.
Bachelor's degree in Computer Science, Mathematics or related field.
Proven track record of Production Support.
Design and use monitoring dashboards for day-to-day support, KPI reporting.
Experience running Incident & Problem Management calls and post-incident reviews.
Strong analytical and problem-solving skills.
Ability to drive issue resolution across different support teams.
Experience debugging and maintaining applications in a large corporate environment with programming languages and SQL.
Exposure to AI tools is a big plus.

Responsibilities

Providing business facing technology support to business and operations groups across the Asia Pacific region.
Working within a follow-the-sun support model with global counterparts.
Managing production technology incidents to resolution, ensuring timely engagement and escalation.
Performing post incident analysis, identifying, tracking and implementing preventative measures.
Act as Subject Matter Expert (SME) for key applications and maintain global best practice and hygiene standards.
Assist in the monitoring of production environments for anomalies using observability tools.
Contribute to developing tools, frameworks & techniques to improve productivity and quality of production support with SRE principles.
Analyze complex situations to anticipate and solve incident, problem, and change management across full stack systems.