Senior Production Support & Incident Manager (SRE)

JP Morgan Chase; Singapore; On-site; SGD 70,000 - 110,000; Full time

Job summary

JP Morgan Chase in Singapore seeks a Technology Support III to ensure stability, availability and performance of production application flows across APAC. You will troubleshoot, maintain, escalate and resolve production interruptions while promoting continuous improvement.

As SME for key applications, you monitor environments, lead incident and problem management, perform post-incident analysis, and drive best practices with global teams using observability tools and SRE disciplines.

Qualifications

• Bachelor's degree in Computer Science, Mathematics or related field
• Proven track record of Production Support
• Experience troubleshooting, resolving and maintaining IT services
• Experience in running incident and problem management calls for outages
• Strong analytical and problem-solving skills
• Capable of driving issue resolution across different teams
• Experience with debugging and maintaining applications in large corporate environments
• Exposure to AI tools is a plus

Responsibilities

• Providing business facing technology support across the Asia Pacific region
• Working within a follow-the-sun support model with global counterparts
• Managing production technology incidents to resolution with timely engagement and escalation
• Performing post incident analysis and implementing preventative measures
• Acting as SME for key applications and maintaining global best practices
• Monitoring production environments for anomalies using observability tools
• Contributing to development of tools, frameworks and techniques with an emphasis on SRE
• Analyzing complex incidents and leading change management efforts

Skills

Incident management

Problem solving

SRE principles

Observability tools

Cross-functional collaboration

Communication skills

Analytical thinking

Debugging

Production support

iSeries knowledge

Education

Bachelor's degree in Computer Science or related field

Mathematics or related field

Tools

OS/400 (iSeries)

MQ Series

SQL

CL/RPG

Job description

JP Morgan Chase in Singapore seeks a Technology Support III to ensure stability, availability and performance of production application flows across APAC. You will troubleshoot, maintain, escalate and resolve production interruptions while promoting continuous improvement.

As SME for key applications, you monitor environments, lead incident and problem management, perform post-incident analysis, and drive best practices with global teams using observability tools and SRE disciplines.