Technology Support Lead: AI-Driven Ops & Incident Mgmt

JPMorgan Chase & Co.

Singapore

On-site

SGD 120,000 - 180,000

Full time

2 days ago

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Job summary

JPMorgan Chase & Co. is seeking a Technology Support Lead for CT Corporate Data and Analytic Services in Singapore.

The role leads technologists delivering end-to-end service delivery across applications and infrastructure, integrating enterprise AI to improve incident triage, while ensuring stability, security, and compliance. Responsibilities include incident, problem, and change management under ITIL, monitoring production environments with Dynatrace, Splunk, and Grafana, and validating

Qualifications

Bachelor degree in CS/IS/Engineering or related discipline.
5+ years hands-on experience troubleshooting and maintaining IT services.
Experience using AI capabilities to support production operations with data sensitivity awareness.
Ability to validate AI-assisted incident recommendations and escalate when needed.

Responsibilities

Lead teams delivering end-to-end application or infrastructure service.
Adopt AI capabilities to improve incident triage speed with human-in-the-loop validation.
Enforce ITIL-aligned incident, problem, and change management.
Monitor production environments and drive observability tool usage.
Apply AI-assisted practices to identify recurring outages and validate remediation.