Technical Support Team Lead – Hands-on L2 / EUC

La Fosse; Singapore; On-site; SGD 95,000 - 126,000; Full time

Job summary

La Fosse in Singapore seeks a hands-on Technical Support Team Lead to join a global financial services organisation on-site. You will lead a small technical support function while remaining actively involved in day-to-day incidents, escalations and user support.

The role requires strong hands-on Level 2 Desktop/EUC experience and the ability to mentor and supervise support engineers. You will coordinate with infrastructure, security and application teams to resolve incidents end-to-end.

Qualifications

• Hands-on Level 2 desktop/EUC support experience.
• Experience mentoring or leading small teams.
• Strong knowledge of Windows environments and M365 stack.

Responsibilities

• Personally troubleshoot Level 1 and 2 end-user issues; act as escalation point for the team.
• Provide support for Windows 10/11, M365, Outlook, Teams, AD/Entra ID, Intune/SCCM, laptops, mobile devices, printers, AV.
• Diagnose connectivity issues (VPN, Wi-Fi, DNS/DHCP, networking).
• Identify incorrect configurations and guide engineers to solutions.
• Own incidents through to resolution with cross-team coordination.
• Provide high-quality support to senior stakeholders in time-sensitive environments.
• Coach and mentor engineers; review work and drive technical capability.
• Support service performance, documentation, knowledge management and continual improvement.

Skills

Level 2 Desktop Support

EUC/End User Support

Windows 10/11

M365 Administration

Active Directory/Entra ID

Intune/SCCM

VPN/Networking basics

Vendor/Service-provider management

Mentoring/Coaching

24/7 Support

Tools

End User Tools

Job description

SGD $ 8,500 - SGD $ 11,250 pcm

We’re looking for a hands‑on Technical Support Team Lead to join a global financial services organisation in Singapore.

This role is suited to an experienced Level 2 / End User Support Engineer who has progressed into mentoring or leading others but still enjoys personally troubleshooting technical issues.

You’ll lead and support a small technical support function while remaining heavily involved in day‑to‑day incidents, escalations and user support. This is not a purely managerial Service Delivery role, strong current hands‑on technical capability is essential and will be assessed via recorded techncial test.

Key Responsibilities

• Personally troubleshoot and resolve Level 1 and Level 2 end‑user issues, acting as a technical escalation point for the team.


• Support Windows 10/11, Microsoft 365, Outlook, Teams, Active Directory/Entra ID, Intune/SCCM, laptops, mobile devices, printers, AV and peripherals.


• Diagnose connectivity issues across VPN, Wi‑Fi, DNS/DHCP and general workplace networking.


• Identify incorrect configurations or troubleshooting approaches and guide engineers towards the right resolution.


• Own incidents through to resolution, working with infrastructure, security, application teams and external vendors where required.


• Provide high‑quality support to senior stakeholders and users operating in a time‑sensitive environment.


• Coach and mentor support engineers, review work and help improve technical capability across the team.


• Support service performance, documentation, knowledge management and continuous improvement.

Ideal Profile

• Strong current hands‑on Level 2 Desktop / EUC / Technical Support experience.


• Regularly resolving end‑user incidents yourself — not simply managing teams responsible for support.


• Strong practical knowledge of Windows, M365, Active Directory/Entra, Intune/SCCM and endpoint troubleshooting.


• Able to troubleshoot logically across hardware, software, access, identity and network issues.


• Experience acting as an escalation point for other support engineers.


• Some experience mentoring, supervising or leading support engineers.


• Comfortable supporting senior/VIP users and working under operational pressure.


• Financial services, trading or another business‑critical environment.


• Bloomberg/trading‑floor technology exposure.


• Follow‑the‑sun or 24/7 support.


• Vendor and service‑provider management.

Must be a resident of Singapore, travel to Marina Boulevard to work onsite.

Unfortunately Sponsorship cannot be offered for this role