IT Support Analyst (L1–L2)

ELLIOTT MOSS CONSULTING PTE. LTD.; Singapore; On-site; SGD 27,000 - 38,000; Full time

Job summary

Elliott Moss Consulting PTE. LTD. is seeking an IT support specialist to provide Level 1 and Level 2 assistance for end users in our Singapore office.

The role focuses on preserving workplace technology operations, supporting Microsoft 365 apps, and ensuring smooth onboarding and offboarding processes. You will diagnose and resolve issues across devices, meeting room tech, and network connectivity, while coordinating with internal teams and external vendors to uphold service quality and business

Qualifications

• Experience providing L1–L2 IT support to end users.
• Familiarity with Microsoft 365 suite and related services.
• Knowledge of user account management and basic Azure AD.
• Understanding of basic networking and device troubleshooting.

Responsibilities

• Provide L1-L2 technical support for users in the Singapore office.
• Support and troubleshoot Microsoft 365 (Teams, Outlook, SharePoint, OneDrive).
• Troubleshoot desktops, laptops, mobile devices, printers, and conference room tech.
• Perform user onboarding and exit activities (account provisioning/deactivation).
• Maintain accurate asset inventory records and licenses.
• Resolve incidents and service requests within SLAs and coordinate with vendors as needed.

Skills

Microsoft 365

Windows OS

Azure AD/Entra ID

Network basics

ITSM/ticketing

Asset management

Meeting room tech

End-user support

Job description

Job Description

We are looking for Level 1 and Level 2 IT support for end users, ensuring smooth operation of workplace technology and IT services.

The role is responsible for supporting Microsoft 365 applications, end-user devices, meeting room technology, network connectivity, onboarding/offboarding activities, asset management, incident resolution, and coordination with internal and external IT stakeholders to maintain high service quality and business continuity.

Key Responsibilities

• Provide L1-L2 technical support for users across the Singapore office.
• Support and troubleshoot Microsoft 365 applications, including Teams, Outlook, SharePoint, OneDrive, and related services.
• Diagnose and resolve issues involving desktops, laptops, mobile devices, printers, meeting room equipment, and network connectivity.
• Perform user account setup, access provisioning, and equipment preparation for new employees.
• Manage offboarding activities, including account deactivation, asset recovery, and access removal.
• Maintain accurate IT asset inventory records, including hardware, software, licenses, and peripherals.
• Monitor, track, and resolve IT incidents and service requests within agreed service levels.
• Coordinate and elevate issues with JGES, ICT, GM IT, ITSS, and external vendors when

Required Skills

• Strong knowledge of Microsoft 365 services (Teams, Outlook, SharePoint, OneDrive, Exchange Online).
• Experience supporting Windows operating systems and Microsoft Office applications.
• Basic knowledge of Azure Active Directory / Entra ID and user account management.
• Understanding of desktop, laptop, mobile device, printer, and peripheral troubleshooting.
• Familiarity with network fundamentals, including TCP/IP, Wi-Fi, VPN, DNS, and LAN connectivity.
• Experience supporting conference room and collaboration technologies.
• Knowledge of ITSM/ticketing tools and incident management processes.
• Experience with IT asset and inventory management.