Senior Support Engineer

Matchtech; Singapore; Hybrid; SGD 60,000 - 90,000; Full time

Job summary

Matchtech seeks a proactive IT professional to provide hands-on support for our Singapore office (c.10 users) and remote support for the UK team. You will troubleshoot desktop issues to complex infrastructure, design scalable solutions, and work with the IT team to continuously improve our environment.

The role includes occasional international travel, out-of-hours rota participation, and opportunities to work across a diverse technology stack.

Qualifications

• VIP face-to-face IT support.
• Windows Server 2012-2025, Exchange SE & Exchange Online.
• DNS, DHCP, GPO, LAN/WAN, VPN, networking.
• PowerShell scripting and a passion for automation.
• AV support and cable management.
• Strong communication skills, attention to detail, and a proactive approach.
• Patch management.
• Bloomberg and Reuters support experience.

Responsibilities

• Provide hands-on IT support for c.10 users in Singapore and remote support for UK team.
• Troubleshoot desktop issues and complex infrastructure challenges.
• Design scalable technical solutions and automations.
• Collaborate with the IT team to continuously improve the environment.
• Occasional international travel and participation in an out-of-hours support rota.

Skills

VIP IT support

Windows Server 2012-2025

Exchange Server/Online

DNS/DHCP

GPO

Networking

PowerShell

Automation

AV support

Cable management

Communication

Attention to detail

Patch management

Bloomberg

Reuters

International travel

Job description

We're looking for a proactive IT professional to provide hands‑on support for my clients growing Singapore office (c.10 users) and remote support for our UK team. You'll troubleshoot everything from desktop issues to complex infrastructure challenges, design scalable technical solutions and automations, and work closely with the wider IT team to continuously improve our environment.

The role includes occasional international travel, participation in an out‑of‑hours support rota, and opportunities to work across a diverse technology stack.

Key Skills & Experience:

• VIP face‑to‑face IT support
• Windows Server (2012-2025), Exchange SE & Exchange Online
• DNS, DHCP, GPO, LAN/WAN, VPN, networking
• PowerShell scripting and a passion for automation
• AV support and cable management
• Strong communication skills, attention to detail, and a proactive approach
• Patch management
• Bloomberg and Reuters support experience

Join a collaborative team where you'll have a direct impact on IT operations, infrastructure improvements, and business productivity.