IT Executive

Eazy Pte. Ltd.; Singapore; On-site; SGD 36,000 - 60,000; Full time

Job summary

Eazy Pte. Ltd. is seeking a capable IT Support professional to own end-user support in Singapore and manage incident resolution across Windows, Mac, and network issues.

You will handle provisioning, onboarding/offboarding, and asset tracking, while maintaining documentation and knowledge base improvements for self-service.

Qualifications

• Diploma or degree in Information Technology, Computer Science, or a related field.
• 2-4 years of IT support experience with a track record of owning and resolving cases independently.
• Solid working knowledge of Windows 10/11, Microsoft 365 (Outlook, Teams, OneDrive, SharePoint), and basic networking concepts.
• Good communication skills in English - you will support non-technical business users daily.
• Organised and reliable; able to manage multiple open tickets and prioritise effectively.
• Able to work independently and own outcomes as the primary Singapore-based support person.

Responsibilities

• Own IT support as the primary Singapore-based contact - triage, resolve, and close issues within SLAs via email, chat, phone, or in person.
• Troubleshoot and resolve hardware, software, networking, and printing issues for Windows and Mac environments.
• Manage user onboarding and offboarding: account creation, laptop provisioning, access setup across Salesforce, email, and other business applications.
• Maintain and track IT assets including laptops, monitors, peripherals, and mobile devices.
• Document common issues and resolutions in an internal knowledge base for self-service.

Skills

Windows 10/11 knowledge

Microsoft 365

Basic networking

English communication

Ticket management

Independent worker

Education

Diploma/degree in IT or CS

Tools

Salesforce Admin (first-line)

Azure AD/Entra ID

Job description

Key Responsibilities

End-User Support

• Own IT support as the primary Singapore-based contact - receive, triage, resolve, and close issues and service requests within agreed service levels, via email, chat, phone, or in person

• Troubleshoot and resolve hardware, software, networking, and printing issues for Windows and Mac environments

• Manage user onboarding and offboarding: account creation, laptop provisioning, access setup across Salesforce, email, and other business applications

• Maintain and track IT assets including laptops, monitors, peripherals, and mobile devices

• Document common issues and resolutions in an internal knowledge base to enable self-service where possible

Systems & Infrastructure Support

• Administer user accounts in Microsoft 365 / Azure AD (Entra ID), including password resets, MFA enrollment, and group memberships

• Perform Salesforce user administration (creating users, updating data fields, assigning profiles and permission sets, resetting access) and first-line application troubleshooting, escalating configuration or development work to the Salesforce team

• Support meeting room technology and office network equipment

• Triage and action routine infrastructure alerts from Azure or endpoint management tools; escape only genuinely complex or high-risk issues

• Own the endpoint patch and software-deployment cycle, aligning to the security baselines set with the Cybersecurity Engineer

Operational & Compliance Support

• Maintain accurate records of IT inventory, licenses, and warranty information

• Prepare and own IT audit evidence and access-review documentation

• Uphold and support IT security policies in day-to-day support, including data handling, access control, access reviews, and incident escalation

• Coordinate with external vendors for hardware repairs, warranty claims, and procurement

Requirements

Essential

• Diploma or degree in Information Technology, Computer Science, or a related field

• 2-4 years of IT support experience with a track record of owning and resolving cases independently

• Solid working knowledge of Windows 10/11, Microsoft 365 (Outlook, Teams, OneDrive, SharePoint), and basic networking concepts

• Good communication skills in English - you will support non-technical business users daily

• Organised and reliable; able to manage multiple open tickets and prioritise effectively

• Able to work independently and own outcomes as the primary Singapore-based support person, exercising sound judgement on prioritisation, risk, and escalation

Preferred

• Exposure to Azure AD / Entra ID, Intune, or other MDM/endpoint management tools

• Relevant certifications such as CompTIA A+, ITIL Foundation, or Microsoft 365 Fundamentals (MS-900)

• Working familiarity with Salesforce user administration (end-user support and basic admin)

• Experience supporting users in an insurance, financial services, or similarly regulated environment

• Interest in growing into Salesforce administration, cloud operations, or cybersecurity over time