Technical Support Engineer

ETHOS SEARCH ASSOCIATES PTE. LTD.; Singapore; On-site; SGD 60,000 - 90,000; Full time

Job summary

ETHOS SEARCH ASSOCIATES PTE. LTD. seeks a technically skilled engineer to lead support for semiconductor equipment. You will diagnose, troubleshoot, and improve installations, working with field engineers and customers to deliver effective upgrades and service.

The role requires strong documentation, clear communication, and willingness to travel for onsite troubleshooting and upgrades, across global customer sites.

Qualifications

• Engineering background with focus on mechanical, electrical or mechatronics.
• Experience with semiconductor equipment (front end or back end).
• Strong diagnostic and problem-solving abilities for complex issues.
• Clear communication with customers and internal teams; time-zone flexibility.

Responsibilities

• Provide technical support for customer and field service engineers, handle escalations.
• Diagnose, troubleshoot, repair and debug equipment; improve performance and upgrades.
• Serve as liaison between customer and division; document field activities.
• Support ECO reviews and ensure data supports fixes; communicate with the field.
• Create and review technical docs, CENs, BKMs; present to customers and ensure implementation.

Skills

Technical support

Troubleshooting

Diagnostics

Documentation

Communication

Team collaboration

Education

Engineering qualification (Mechanical /Electrical / Mechatronics)

Job description

Key Responsibilities :

• Responsible for all technical support related aspects to customer/FSE: escalations, fleet performance, system installations improvement programs and upgrades.
• Acts as intermediary and field escalation focal point between customer and Division by providing technical support and documentation field engineers, technicians and product support personnel who arediagnosing, troubleshooting, repairing and debugging equipment.
• Provides Alpha Site support to Engineering specifically related to installation, operation, calibration, service and /or testing of a new hardware, process or software design in house or on an engineering tool
• Provides Beta Site Support; specifically related to installation, operation, calibration, service and/or testing of a new hardware, software or processes on a customer tool
• Initiates and provides review of ECO's to ensure data supports fix and follow up with communication to the field.
• Supports in the generation of documentation such as CENs and BKMs. Creates and reviews documentation covering technical improvements, system upgrades, and support plans. Presents at customer level. Ensures field implementation

Job Requirements :

• Relevant engineering education qualification (Mechanical /Electrical / Mechatronics or related field)
• Prior experience in Semiconductor Equipment (Front end or back end)
• Be the center to understand other regions' issues and able to effectively diagnose and resolve complex technical issues.
• Able to communicate clearly and effectively with customers and internal teams. At times, meetings may be at Europe/ US time zones
• Able to work well in a team environment and adapt to changing priorities.
• Willing to travel onsite for troubleshooting / upgrades.