Technical Support Engineer

AEM Singapore Pte Ltd; Singapore; On-site; SGD 40,000 - 70,000; Full time

Job summary

AEM Singapore Pte Ltd is seeking an experienced technical support engineer to oversee field escalations and upgrades for semiconductor equipment. You will coordinate with customers and internal teams to diagnose and resolve complex issues across regions.

The role requires a relevant engineering degree, prior semiconductor equipment experience, and willingness to travel onsite for troubleshooting and upgrades. Excellent communication with customers is essential.

Qualifications

• Relevant engineering education qualification (Mechanical /Electrical / Mechatronics or related field).
• Prior experience in Semiconductor Equipment (Front end or back end).
• Be the center to understand other regions' issues and able to effectively diagnose and resolve complex technical issues.
• Able to travel onsite for troubleshooting / upgrades.

Responsibilities

• Responsible for all technical support related aspects to customer/FSE: escalations, fleet performance, system installations improvement programs and upgrades.
• Intermediary and field escalation focal point between customer and Division, providing technical support and documentation for field engineers and technicians.
• Provides Alpha Site support to Engineering related to installation, operation, calibration, service and/or testing of new hardware, process or software design.
• Provides Beta Site Support; related to installation, operation, calibration, service and/or testing on a customer tool.
• Initiates and reviews ECOs to ensure data supports fix and communicates to the field.
• Supports generation of documentation such as CENs and BKMs; creates and reviews documentation on improvements, system upgrades, and support plans.

Education

Relevant engineering education qualification (Mechanical /Electrical / Mechatronics or related field)

Job description

Key Responsibilities

• Responsible for all technical support related aspects to customer/FSE: escalations, fleet performance, system installations improvement programs and upgrades.
• Acts as intermediary and field escalation focal point between customer and Division by providing technical support and documentation field engineers, technicians and product support personnel who arediagnosing, troubleshooting, repairing and debugging equipment.
• Provides Alpha Site support to Engineering specifically related to installation, operation, calibration, service and /or testing of a new hardware, process or software design in house or on an engineering tool
• Provides Beta Site Support; specifically related to installation, operation, calibration, service and/or testing of a new hardware, software or processes on a customer tool
• Initiates and provides review of ECO's to ensure data supports fix and follow up with communication to the field.
• Supports in the generation of documentation such as CENs and BKMs. Creates and reviews documentation covering technical improvements, system upgrades, and support plans. Presents at customer level. Ensures field implementation

Job Requirements

• Relevant engineering education qualification (Mechanical /Electrical / Mechatronics or related field)
• Prior experience in Semiconductor Equipment (Front end or back end)
• Be the center to understand other regions' issues and able to effectively diagnose and resolve complex technical issues.
• Able to communicate clearly and effectively with customers and internal teams. At times, meetings may be at Europe/ US time zones
• Able to work well in a team environment and adapt to changing priorities.
• Willing to travel onsite for troubleshooting / upgrades.