Assistant Engineer, Field Service

ETHOS SEARCH ASSOCIATES PTE. LTD.; Singapore; On-site; SGD 42,000 - 60,000; Full time

Job summary

ETHOS SEARCH ASSOCIATES PTE. LTD. is seeking a field service engineer to support installation, commissioning, maintenance, and repair of company equipment across customer sites in Singapore and overseas.

You will work closely with senior engineers to resolve complex issues and ensure high-quality service delivery. The role welcomes fresh graduates and may reward hands-on troubleshooting and documentation skills, with opportunities to contribute to process improvements and technical bulletins.

Qualifications

• Diploma or degree in a relevant engineering field.
• Fresh graduates are welcome to apply.
• Up to 1 year of field service or technical support experience is a plus.
• Proficient in MS Office applications and Windows-based systems.
• Hands-on with mechanical and electrical equipment and testing tools.

Responsibilities

• Support field installation, commissioning, preventive maintenance, troubleshooting, and repair activities for company equipment.
• Collaborate with senior engineers to resolve equipment and system issues at customer sites.
• Assist in diagnosing and resolving product quality, reliability, and functionality concerns.
• Maintain responsiveness in closing customer service requests and escalations.
• Provide timely updates and technical support to customers under guidance of senior team members.
• Develop and maintain service documentation (BKM, WI, TSB).
• Follow safety, quality, and operational procedures during service activities.
• Collaborate with Manufacturing, Engineering, and other teams to improve product performance and customer satisfaction.
• Support continuous improvement initiatives to enhance service efficiency and reduce recurring field issues.

Skills

MS Office

Windows-based systems

Troubleshooting

Hands-on with equipment

Education

Diploma or Degree in Electrical/Electronics/Mechanical/Mechatronics Engineering

Job description

Responsibilities

• Support field installation, commissioning, preventive maintenance, troubleshooting, and repair activities for company equipment.
• Work closely with senior engineers to resolve equipment and system issues at customer sites.
• Assist in diagnosing and resolving product quality, reliability, and functionality concerns.
• Maintain a high level of responsiveness in closing customer service requests and escalations.
• Provide timely updates and technical support to customers under the guidance of senior team members.
• Assist in developing and maintaining Best Known Methods (BKM), Work Instructions (WI), Technical Service Bulletins (TSB), and other service documentation.
• Follow established safety, quality, and operational procedures during all service activities.
• Collaborate with Manufacturing, Engineering, and other internal teams to improve product performance and customer satisfaction.
• Support continuous improvement initiatives to enhance service efficiency and reduce recurring field issues.

Requirements

• Diploma or Degree in Electrical Engineering, Electronics Engineering, Mechanical Engineering, Mechatronics Engineering, or a related discipline.
• Fresh graduates are welcome to apply.
• Candidates with up to 1 year of field service or technical support experience will have an added advantage.
• Proficient in Microsoft Office applications and Windows-based systems.
• Hands-on with mechanical and electrical equipment, tools, and testing instruments.
• Knowledge of troubleshooting electronic, electromechanical, mechanical, or fluid handling systems is advantageous.
• Experience in Semiconductor Test Equipment, FT (Final Test), or ATE (Automated Test Equipment) is a plus but not required.
• Professional and customer-focused mindset with a commitment to quality and safety.
• Able to lift equipment and tools when required.
• Able to stand for extended periods during equipment installation and servicing.
• Comfortable working in confined spaces or elevated areas when necessary.
• Willing to travel within Singapore and overseas for customer support and training assignments