Technical Support Engineer

Ethos Search Associates Pte Ltd; Singapore; On-site; SGD 70,000 - 110,000; Full time

Job summary

Ethos Search Associates Pte. Ltd. is seeking an engineering professional with semiconductor equipment experience to provide technical support across regions. The role focuses on escalations, installations, upgrades, and field documentation while coordinating with engineering and product support teams.

The successful candidate will diagnose complex issues, travel for onsite troubleshooting, and contribute to ECO reviews and technical documentation to ensure field success and cross-team alignment.

Qualifications

• Engineering degree in Mechanical, Electrical or Mechatronics.
• Experience with Semiconductor Equipment (front end or back end).
• Ability to diagnose complex regional issues across time zones.
• Clear communication with customers and internal teams.
• Team-oriented with adaptability to changing priorities.
• Willingness to travel onsite for troubleshooting and upgrades.

Responsibilities

• Responsible for all technical support related aspects to customer/FSE: escalations, fleet performance, system installations improvement programs and upgrades.
• Acts as intermediary and field escalation focal point between customer and Division by providing technical support and documentation field engineers, technicians and product support personnel who arediagnosing, troubleshooting, repairing and debugging equipment.
• Provides Alpha Site support to Engineering specifically related to installation, operation, calibration, service and /or testing of a new hardware, process or software design in house or on an engineering tool
• Provides Beta Site Support; specifically related to installation, operation, calibration, service and/or testing of a new hardware, software or processes on a customer tool
• Initiates and provides review of ECO's to ensure data supports fix and follow up with communication to the field.
• Supports in the generation of documentation such as CENs and BKMs. Creates and reviews documentation covering technical improvements, system upgrades, and support plans. Presents at customer level. Ensures field implementation

Skills

Semiconductor equipment

Global troubleshooting

Communication skills

Team player

Travel willingness

Education

Engineering degree

Job description

Key Responsibilities :

• Responsible for all technical support related aspects to customer/FSE: escalations, fleet performance, system installations improvement programs and upgrades.
• Acts as intermediary and field escalation focal point between customer and Division by providing technical support and documentation field engineers, technicians and product support personnel who arediagnosing, troubleshooting, repairing and debugging equipment.
• Provides Alpha Site support to Engineering specifically related to installation, operation, calibration, service and /or testing of a new hardware, process or software design in house or on an engineering tool
• Provides Beta Site Support; specifically related to installation, operation, calibration, service and/or testing of a new hardware, software or processes on a customer tool
• Initiates and provides review of ECO's to ensure data supports fix and follow up with communication to the field.
• Supports in the generation of documentation such as CENs and BKMs. Creates and reviews documentation covering technical improvements, system upgrades, and support plans. Presents at customer level. Ensures field implementation

Job Requirements :

• Relevant engineering education qualification (Mechanical /Electrical / Mechatronics or related field)
• Prior experience in Semiconductor Equipment (Front end or back end)
• Be the center to understand other regions' issues and able to effectively diagnose and resolve complex technical issues.
• Able to communicate clearly and effectively with customers and internal teams. At times, meetings may be at Europe/ US time zones
• Able to work well in a team environment and adapt to changing priorities.
• Willing to travel onsite for troubleshooting / upgrades.

Ethos Search Associates Pte. Ltd.

EA License No: 13C6655

EA Reg No: R1765450 Pinky Lim